SHERNIQUE HERCLASS
Front Shop Assistant
Roodepoort
Summary
Experienced Virtual Assistant and Data Analyst skilled in optimizing workflows and enhancing efficiency through data management. Proficient in schedule coordination, task organization, and delivering administrative support. Expertise in data entry, analysis, and reporting using Excel, Google Sheets, and CRM platforms, fostering collaboration to achieve team objectives.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Front Shop Assistant
Medix Pharmacy
Johannesburg
01.2025 - Current
- Manage front-end operations with a focus on delivering excellent customer service, efficiently processing transactions, and providing support for a seamless pharmacy experience.
- Answering phone calls and addressing customer inquiries with professionalism, providing accurate information on products, services, and medication availability.
- Coordinating the receipt, storage, and organization of medication deliveries, ensuring accurate and timely distribution to customers while maintaining compliance with safety protocols.
- Assisting with inventory management, including stock organization, restocking shelves, and conducting regular stock audits to ensure product availability and accuracy.
Virtual Assistant Intern
ALX Africa
Johannesburg
09.2024 - 11.2024
- Developed and managed a comprehensive travel budget and time management plan for a Senior Manager’s two-week business and leisure trip from OR Tambo International Airport (Johannesburg) to Amalfi, Italy, ensuring an efficient and productive experience.
- Managed the executive team's calendar, scheduling meetings, appointments, and events while ensuring optimal time management and coordination.
- Utilised Excel, Google Sheets, and CRM software to track, analyse, and report data, enhancing workflow and decision-making processes.
Data Analyst Intern
Google
Johannesburg
05.2023 - 11.2023
- Developed a predictive model to enhance the accuracy of transplant survival rate predictions, focusing on disparities related to socioeconomic, racial, and geographic factors.
- Provided valuable insights for improving LLM-driven communication in diverse linguistic contexts.
- Designed and developed a chess agent that demonstrated competitive gameplay while adhering to strict CPU and memory constraints.
Assistant Day-care Provider
Dorcas’s Daycare Centre
Johannesburg
02.2016 - 11.2019
- Assisted in the planning and implementation of age-appropriate lesson plans that fostered early childhood development, focusing on cognitive, social, and emotional growth.
- Organised and led engaging activities, including arts and crafts, educational games, and outdoor play, to support children’s creativity and motor skills development.
- Monitored and documented children’s progress and developmental milestones, delivering weekly reports to parents and supervisors to inform ongoing developmental strategies.
- Supported the lead daycare provider in managing daily routines, including drop-offs, pick-ups, and transitions between activities, maintaining consistency and structure.
- Participated in regular staff meetings and training sessions to stay current with child development best practices and daycare regulations.
- Contributed to the development of individualized care plans for children with special needs, ensuring their specific requirements were met with attention and care.
Education
Virtual Assistant - Virtual Assistant
ALX Africa
Gauteng 04.2001 -
Data Analysis - Data Analytics
Google/Coursera
Remote 04.2001 -
High School Diploma -
Roodepoort High School
Gauteng 04.2001 -
Skills
- Customer service
- Communication
- Collaboration
- Problem-Solving
- Time Management
- Reliability and punctuality
- Patience and empathy
- Workplace safety
Interests
Nature & Wildlife Conservation, Women Empowerment, Reading
Timeline
Front Shop Assistant
Medix Pharmacy
01.2025 - Current
Virtual Assistant Intern
ALX Africa
09.2024 - 11.2024
Data Analyst Intern
Google
05.2023 - 11.2023
Assistant Day-care Provider
Dorcas’s Daycare Centre
02.2016 - 11.2019
Virtual Assistant - Virtual Assistant
ALX Africa
04.2001 -
Data Analysis - Data Analytics
Google/Coursera
04.2001 -
High School Diploma -
Roodepoort High School
04.2001 -