Shelley Anne Taylor

Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.

• Delivered front of house duties with warm and professional manner.
• Reorganised filing system to reduce file location times.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Reduced waiting times through effective time and resource management.

• Placed customer orders, providing guidance on product delivery timeframes.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Used management software and data analysis to forecast product demand.
• Demonstrated product features and functions to engage potential customers.

• Screened and directed incoming phone calls and distributed correspondence effectively.
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
• Welcomed arriving visitors and directed to appropriate meeting rooms.
• Maintained accurate and up-to-date databases containing confidential information.
• Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
• Updated files and records with precise system navigation.
• Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
• Organised and maintained filing system for easy staff access.

• Conducted investigations to trace and locate debtors.
• Facilitated official agreements outlining terms of repayment.
• Investigated cases of debt to uncover details of debtors.
• Adapted payment plans to suit individual financial situations.
• Stored customers' information securely to maintain confidentiality.
• Compiled monies owed to organisations to support debt recovery operations.
• Maintained professional tone when corresponding by phone or email.
• Contacted customers to arrange or collect payments.
• Maintained up-to-date collection of files relating to caseload.

• Increased revenue through upselling and consistent contract renewals.
• Demonstrated products to encourage purchases by showcasing features and benefits.
• Applied exceptional customer service skills across all sales channels to engage prospects.
• Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
• Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
• Maximised sales profits using proven upselling and cross-selling techniques.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Self-motivated, with a strong sense of personal responsibility.
• Gained strong leadership skills by managing projects from start to finish.
• Delivered services to customer locations within specific timeframes.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Monitored individual leasing agent performance and coached on successful strategies.
• Kept common areas clean, neat and free of debris.
• Invited prospects to complete application after property tour.
• Created and submitted daily reports on leasing activities.
• Collected, completed and processed lease applications.
• Set appointment times for individuals to tour facilities and see available units.
• Processed deposit refunds.
• Performed background checks on all apartment applicants.

• Investigated problems and determined appropriate remedies.
• Responded to building emergencies and managed repairs within required timeframe.
• Supervised full-time staff to comply with policies and guidelines.
• Performed best practices and quality standards to comply with occupational health and safety procedures.
• Produced management reports outlining important facility statistics.
• Oversaw facility maintenance and allocated needed resources to meet standards.
• Led and managed administrative staff to maintain smooth daily operations.
• Streamlined processes to improve and optimise office operations.
• Maintained smooth-running business operations by delegating priorities to staff abilities.

• Welcomed arriving visitors and directed to appropriate meeting rooms.
• Maintained accurate and up-to-date databases containing confidential information.
• Provide a full secretarial and administrative support service, type reports and routine correspondence, make travel arrangements and receive visitors to the office
• Make arrangements for any meetings required by the yard's management team
• Process payments and invoices, prepare payments and maintain financial records;

• Implemented service improvement initiatives to boost service user satisfaction.
• Exceeded profitability targets by regularly reviewing and managing individual and team performance.
• Performed internal audits for data protection, risk management and health and safety.
• Determined rent rates based on results of housing inspections and reports.
• Oversaw building maintenance and tenant repairs, logging repair requirements digitally to ensure rapid follow-up.
• Promptly addressed unacceptable tenant behaviour to ensure smooth housing operations.
• Addressed concerns and promptly followed up on maintenance requests for optimal resident satisfaction.
• Managed disputes and tenancy complaints to achieve high rate of first-time resolution.
• Gathered property information using reliable sources.
• Liaised with property owners and prospective new customers.