Lerato Matlaila
Centurion,South Africa
Summary
Dynamic and results-driven professional with a strong foundation in business administration and operations management. Demonstrates expertise in sales monitoring, logistical planning, and staff management, ensuring efficient operations and team productivity. Skilled in negotiation and orienting and training staff, with a focus on achieving targets and driving business success. Committed to leveraging skills in target motivation to contribute to organisational growth and excellence.
Overview
5
5
years of professional experience
4041
4041
years of post-secondary education
Work history
B2B sales agent
Cartrack
Johannesburg, Gauteng
07.2025 - Current
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Demonstrated product features and functions to engage potential customers.
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Enhanced sales performance with thorough knowledge of product range.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
Sales Support and Administration
SA Motor Lease
Sandton, Gauteng
03.2024 - 06.2025
- Conferred with other departments on projects involving multiple teams from different divisions.
- Collaborated with department leads and senior management to coordinate operations and drive improvements.
- Trained newly hired salespeople according to company policies and procedures.
- Engaged customers to determine merchandise and service needs and drive sales.
- Participated in contract bidding, negotiation, and administration.
- Closed sales deals efficiently, exceeding sales targets and quotas consistently.
- Consulted with clients after sales and contract signings to resolve problems and provided ongoing support.
Assistant Manager
Der Zucker Backer
Pretoria, Gauteng
03.2023 - 02.2024
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Represented the business in meetings with leading remarks and accurate figures, advising on key development strategies.
Secretary General
African Union Student Committee
Pretoria, Gauteng
02.2021 - 11.2022
- Provided clear strategic direction for student leadership, consistently achieving against timely duties and tasks.
- Monitored and evaluated weekly operational processes, working closely with all departments to implement effective improvements.
- Ensured regular programmes and activities were delivered to high performance standards through diligent organising and planning.
Waitress/Bartender
Block 22
Hatfield, Gauteng
03.2021 - 10.2021
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Bachelor of Arts - Political Science and International Relations
University of Pretoria
GautengHigh School Diploma - Bachelors Pass, English Home language, Afrikaans First Additional language, Mathematics literacy, Business Studies, Geography, Tourism, Life Orientation
Hoerskool Uitsig
CenturionBachelor in Commerce - Law
Rosebank College
BraamfonteinSkills
- Target motivated
- Sales monitoring
- Business administration
- Staff Management
- Orienting and training
- Logistical planning
- Operations management
- Negotiation
REFERENCES
- Andy, Crowe, Manager, 065 919 3493
- Robert, Stone, Manager, 067 400 0833
- Lucia, Pete, Manager, 076 230 2043
- Duduzile, Williamson, Sales Support Team Leader, duduzile@samotorlease.co.za, 0765453502, SA Motor Lease, Colleague
- Keamogetswe Dithole, B2B Sales Team Leader, 0760389758
PERSONAL INFORMATION
Health Status: Excellent Criminal Record: None Gender: Female
Timeline
B2B sales agent
Cartrack
07.2025 - Current
Sales Support and Administration
SA Motor Lease
03.2024 - 06.2025
Assistant Manager
Der Zucker Backer
03.2023 - 02.2024
Waitress/Bartender
Block 22
03.2021 - 10.2021
Secretary General
African Union Student Committee
02.2021 - 11.2022
Bachelor in Commerce - Law
Rosebank College
Bachelor of Arts - Political Science and International Relations
University of Pretoria
High School Diploma - Bachelors Pass, English Home language, Afrikaans First Additional language, Mathematics literacy, Business Studies, Geography, Tourism, Life Orientation
Hoerskool Uitsig