Shaun Stuart
Restaurant Manager/Waiter
Cape Town
Summary
I am an ambitious,determined and selfless young man who has gained alot through commitment and dedication to my Craft. Having been born in a family that was in the hospitality industry, I did get exposed at what it means to be hospitable and cartious. My carrer started early 2009 as a waiter and quickly got promoted to a floor Manager at Cappuccinos Wonderboom.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
15
15
Certifications
Work History
Waiter
Den Anker
10.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Sales Executive
Mc Carthy Vw Silveroaks
06.2020 - 03.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Restaurant Manager
Tashas Menlyn Maine
02.2018 - 12.2019
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Restaurant Owner/Operator
Cappuccinos Middelburg
04.2012 - 04.2017
- Identified team weak points and implemented corrective actions to resolve concerns.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Managed payroll, daily deposits, and cost controls.
- Supervised daily activities of restaurant and Number employees.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Recruited, hired, and trained talented staff to fill vacancies.
Restaurant Manager
Cappuccinos Wonderboom
11.2009 - 03.2012
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Education
Ordinary Level
01.1999 - 12.2002
Advanced Level - NONE ENGLISH
01.2003 - 12.2004
ENGLISH/AFRICAANS
Skills
*Restaurant Manager:*
1 Leadership and team management
2 Excellent communication and problem-solving
3 Time management and organization
4 Financial management and budgeting
5 Customer service and conflict resolution
*Waiter
1 Excellent communication and interpersonal skills
2 Attention to detail and multitasking
3 Knowledge of menu and drinks
4 Ability to work under pressure
5 Friendly and welcoming demeanor
Accomplishments
- EMOTIONAL WELL-BEING AND SOCIAL NEEDS, SERVING MEALS AND ASSISTING FEEDING.SYOSEN
- Sales Executive Training
- This is to certify that, VW Silveroaks Cars South Africa
- Attended the SydSen Cars Sales Executive Programme
- Subjects
- Introduction - Perception and
- Communication
- Car Sales Process
- Science of Persuasion
- Activity Mapping
- Goal Setting
- FACILITATORAugust 2021
- E
- Bidvest
- McCarthy :
Certification
Diploma sales and marketing
Timeline
Waiter - Den Anker
10.2023 - Current
Sales Executive - Mc Carthy Vw Silveroaks
06.2020 - 03.2023
Restaurant Manager - Tashas Menlyn Maine
02.2018 - 12.2019
Restaurant Owner/Operator - Cappuccinos Middelburg
04.2012 - 04.2017
Level 1 first aid
04-2010
Restaurant Manager - Cappuccinos Wonderboom
11.2009 - 03.2012
Diploma sales and marketing
12-2006
Jameson High School - Advanced Level , NONE
ENGLISH
01.2003 - 12.2004
Jameson High School - , Ordinary Level
01.1999 - 12.2002