SHASHI RAMGOBIND
Pietermaritzburg
Summary
To lead company to new levels with my skills,experience and ideas. Results-driven Buyer Relationship Manager with expertise in E-commerce Management and Logistics Operations. Achieved significant sales growth through strategic client engagement and effective complaint resolution. Focused on enhancing customer satisfaction and operational processes.
Overview
2026
2026
years of professional experience
Work History
Buyer relationship manager
Nile Fresh Produce
Pietermaritzburg
01.2025 - Current
- Cold calling.
- E commerce platform order sales management
- logistics support ,warehouse ops support role
- Debt collection,claims management
- Inbound/outbound management, QC
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- National travel for monthly Client visit buyer and sellers
- Reporting
- Developed excellent working knowledge of industry trends and improvements in processes.
- REF:Theuns (Line Manager)0632193621
National Key Accounts Rep
Hellochoice
Pietermaritzburg
08.2019 - 01.2025
- Achieved highest sales performance for four consecutive years in key accounts management.
- Developed logistics division to enhance operational efficiency and service delivery.
- Cultivated strong relationships with major clients to ensure retention and growth.
- Met monthly sales targets through strategic planning and execution.
- Managed logistics operations and streamlined debt collection processes.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Contacted customers after sales to assess satisfaction and offer additional products and services.
- Implemented CRM tools to streamline client management and improve operational efficiency.
- REF: Graeme Jarvie(Owner)0827896339
Junior Rep
Smollans/Pioneers foods
- 8 years Instore Fmcg Merchandising, sales and staff management
- Range of products instore food consumption, POS placement.
- Reference: Tyrone Pillay 081 758 3199
Brand Activator
The beverage co.
- 7 years Road show marketing and brand activation and staff management, chain stores and retail independent and wholesale - Softdrinks and energy drinks.
- Reference: Thokozani Mhlongo-081 489 8649 (line manager)
Education
Qualified Dry bean grader -
Grain training institute of South Africa
01.2022
Certificate of Higher Education - Crm/Excel/Junior project management/Sales
Udemy online training
01.2022
MS office certificate -
Midlands computer college
01.2014
Matriculated -
Cool air secondary school
01.2004
Skills
- FMCG and grain trading
- Customer relationship management
- Logistics operations
- E-commerce management
- Order processing
- Complaint resolution
- Team player
- Supplier relationship management
- Quality assurance oversight
- Commodity pricing analysis
- Inventory Management Software
- Product expertise
- Category management
- Sales proficiency
- Retail and wholesale experience
- Computer literacy
- Verbal and communication skills
- Call cycle planning
- Buyer and Supplier management National basis Fresh produce and grain industry
- Promotions , activations and Road show marketing regional expirienece
- Code 8 Drivers license
Personal Information
- Citizenship: South African
- Health Status: Excellent health
- Criminal Record: No criminal record
Timeline
Buyer relationship manager
Nile Fresh Produce
01.2025 - Current
National Key Accounts Rep
Hellochoice
08.2019 - 01.2025
Junior Rep
Smollans/Pioneers foods
Brand Activator
The beverage co.
Qualified Dry bean grader -
Grain training institute of South Africa
Certificate of Higher Education - Crm/Excel/Junior project management/Sales
Udemy online training
MS office certificate -
Midlands computer college
Matriculated -
Cool air secondary school