Shaqill Khan
Customer Service Clerk
Johannesburg
Summary
Dynamic and results-driven professional with over 10 years of experience in the financial services industry and 2 years in the insurance sector. Skilled in client relationship management, regulatory compliance, and risk assessment, with a proven track record of delivering service excellence in fast-paced environments. Holds a Regulatory Exam (RE) qualification and a National Certificate (NQF Level 5) in Web Development, with a strong passion for technology and digital transformation. Currently seeking to pivot into the IT industry, leveraging a solid foundation in analytical thinking, problem-solving, and stakeholder engagement to contribute to innovative web-based solutions and tech-driven business growth. Eager to join a forward-thinking team where financial insight meets technical innovation.
Overview
12
12
years of professional experience
4052
4052
years of post-secondary education
2
2
Languages
Work History
Sales and Service Branch Consultant
Absa Bank
02.2023 - Current
- Assist walk-in customers with their inquiries.
- Facilitate sales of comprehensive Absa services.
- Lead digital transformation initiatives.
- Keep detailed records of customer interactions for future reference.
- Stay current on policies, procedures and standards to offer optimal support.
- Promote company products using approved techniques, increasing revenue and exceeding performance expectations.
- Maintain constant presence at front counter to receive enquiries.
- Remain updated on company offerings through regular product research.
- Track trending issues and prepared reports for supervisory team to address repeated concerns. - Managed external operations to maintain quality and efficiency.
Sales and service consultant
Telesure Investment Holdings: TIH
07.2020 - Current
- Work with Australian based clientele
- Middle - man between underwriters and client
- Work with various brands such as BUDGET DIRECT, QANTAS INSURANCE, etc.
- Retain and up-sell insurance policies.
- Work on general enquiries and Complaints
Premium Banker
Absa Bank
03.2018 - 10.2019
- Inbound and outbound
- Credit card scoring/applications
- Fulfil client requests via email, chat and telephonically
- Mandated on 40 + jobs within the bank, this include the following:
- Credit cards
- Investments and placing of notices on clients accounts
- Digital Banking and emailing of bank confirmation letters
- Transactional Lending
- Sending of statements and tax certificates
- Dealing with Queries, Complaints and Debit order reversals
Education
NQF 5 - Full Stack Web Developer
AIE
Johannesburg04-2025
Regulatory Exam - RE
Moonstone
Johannesburg04-2014
Skills
Customer focused
Problem solving
Teamwork and collaboration
Personal and Interpersonal skills
Ability to engage with all levels across the business
Analytical thinking
Website optimization
Technical analysis
Agile workflow
Project management
Web development projects
HTML
Javascript
CSS
C#
Interests
Reading
Problem solving
Learning and helping others
Timeline
Sales and Service Branch Consultant
Absa Bank
02.2023 - Current
Sales and service consultant
Telesure Investment Holdings: TIH
07.2020 - Current
Premium Banker
Absa Bank
03.2018 - 10.2019
NQF 5 - Full Stack Web Developer
AIE
Regulatory Exam - RE
Moonstone