Summary
Overview
Work History
Education
Skills
Interests
Timeline
SoftwareDeveloper
Shaqill Khan

Shaqill Khan

Customer Service Clerk
Johannesburg

Summary

Dynamic and results-driven professional with over 10 years of experience in the financial services industry and 2 years in the insurance sector. Skilled in client relationship management, regulatory compliance, and risk assessment, with a proven track record of delivering service excellence in fast-paced environments. Holds a Regulatory Exam (RE) qualification and a National Certificate (NQF Level 5) in Web Development, with a strong passion for technology and digital transformation. Currently seeking to pivot into the IT industry, leveraging a solid foundation in analytical thinking, problem-solving, and stakeholder engagement to contribute to innovative web-based solutions and tech-driven business growth. Eager to join a forward-thinking team where financial insight meets technical innovation.

Overview

12
12
years of professional experience
4052
4052
years of post-secondary education
2
2
Languages

Work History

Sales and Service Branch Consultant

Absa Bank
02.2023 - Current
  • Assist walk-in customers with their inquiries.
  • Facilitate sales of comprehensive Absa services.
  • Lead digital transformation initiatives.
  • Keep detailed records of customer interactions for future reference.
  • Stay current on policies, procedures and standards to offer optimal support.
  • Promote company products using approved techniques, increasing revenue and exceeding performance expectations.
  • Maintain constant presence at front counter to receive enquiries.
  • Remain updated on company offerings through regular product research.
  • Track trending issues and prepared reports for supervisory team to address repeated concerns. - Managed external operations to maintain quality and efficiency.

Sales and service consultant

Telesure Investment Holdings: TIH
07.2020 - Current
  • Work with Australian based clientele
  • Middle - man between underwriters and client
  • Work with various brands such as BUDGET DIRECT, QANTAS INSURANCE, etc.
  • Retain and up-sell insurance policies.
  • Work on general enquiries and Complaints


Premium Banker

Absa Bank
03.2018 - 10.2019
  • Inbound and outbound
  • Credit card scoring/applications
  • Fulfil client requests via email, chat and telephonically
  • Mandated on 40 + jobs within the bank, this include the following:
  • Credit cards
  • Investments and placing of notices on clients accounts
  • Digital Banking and emailing of bank confirmation letters
  • Transactional Lending
  • Sending of statements and tax certificates
  • Dealing with Queries, Complaints and Debit order reversals


Education

NQF 5 - Full Stack Web Developer

AIE
Johannesburg
04-2025

Regulatory Exam - RE

Moonstone
Johannesburg
04-2014

Skills

Customer focused

Interests

Reading
Problem solving
Learning and helping others

Timeline

Sales and Service Branch Consultant

Absa Bank
02.2023 - Current

Sales and service consultant

Telesure Investment Holdings: TIH
07.2020 - Current

Premium Banker

Absa Bank
03.2018 - 10.2019

NQF 5 - Full Stack Web Developer

AIE

Regulatory Exam - RE

Moonstone
Shaqill KhanCustomer Service Clerk