Shanice Duimpies
Call Centre Agent
Eersterivier
Summary
Dynamic and results-driven professional with a proven track record at Old Mutual Finance in debt collections and legal compliance. Skilled in tracing and negotiation.
I thrive in fast-paced environments while maintaining strong communication and teamwork.
I have experience in collections, customer service and data entry.Effectively mediates customer disputes and collects payment in timely manner.
Overview
11
11
years of professional experience
Work History
Pre Legal Collections Agent
Old Mutual Finance
04.2016 - Current
- Used skip tracing and other techniques to locate debtors.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Prepared and submitted legal documents to initiate court proceedings.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Counseled debtors on payment options and arranged installment agreements.
Call Center Agent
Visser and Partners
04.2015 - 03.2016
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Data Capturer
Visser and Partners
01.2014 - 03.2015
- Maintained strict confidentiality while handling sensitive client information and records.
- Entered client information into databases quickly and with minimal errors.
- Enhanced data accuracy by meticulously entering and verifying information in various databases.
Education
High School Diploma -
Forest Heights High School
Eersterivier, South Africa 04.2001 -
Skills
Tracing
Timeline
Pre Legal Collections Agent
Old Mutual Finance
04.2016 - Current
Call Center Agent
Visser and Partners
04.2015 - 03.2016
Data Capturer
Visser and Partners
01.2014 - 03.2015
High School Diploma -
Forest Heights High School
04.2001 -
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