Shane Rosslind
Cape Town
Summary
Professional and dedicated hospitality professional with over two years of experience delivering exceptional service in an upscale restaurant environment at Botany Gin Lounge, D'Aria Wine Estate. Professionally trained through the International Hotel School (IHT) Professional Waiter Programme, graduating with honours. Passionate about providing outstanding guest experiences through attentive service, excellent product knowledge, and meticulous attention to detail. Known for maintaining the highest standards of professionalism, working effectively under pressure, and building positive relationships with guests and colleagues. Committed to representing high-end establishments with excellence, discretion, and a genuine passion for hospitality.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Senior Waiter
Botany Gin Lounge
Cape Town
12.2019 - 02.2021
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Uphold high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Managed food resources, memorized orders and coordinated customer service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Checked identification for minimum age for sale of alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Waited and reset tables to keep the dining room and work areas clean.
- Applied comprehensive knowledge of wine, Gin and beer to increase daily beverage sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
Waiter
Pink Candy Night Club
Cape Town
01.2023 - Current
- Provided professional and attentive drink service to a diverse range of local and international customers in a busy Cape Town nightclub.
- Took and delivered beverage orders accurately and efficiently, ensuring a positive customer experience.
- Managed multiple drink orders simultaneously during high-volume weekend shifts.
- Worked closely with bartenders, waiters and management to ensure smooth and efficient drink service.
- Maintained a calm and professional approach while working in a fast-paced, loud and high-pressure environment.
- Developed strong communication and interpersonal skills through frequent interaction with customers.
- Handled customer requests and complaints professionally, using problem-solving skills to resolve issues quickly.
- Demonstrated strong attention to detail when taking orders and delivering drinks to the correct customers.
- Maintained high standards of cleanliness, organisation and presentation around tables and service areas.
- Demonstrated excellent teamwork, reliability and adaptability during busy periods and nightclub events.
- Developed strong time-management and multitasking skills by prioritising multiple customer orders and requests.
- Demonstrated professionalism, punctuality and a strong work ethic while working late-night and weekend shifts.
Customs Documentation
GoBorders
Namibia
10.2022 - 12.2022
- Prepared and processed customs and export documentation for the international shipment of table grapes.
- Coordinated export documentation to ensure shipments complied with customs and destination-country requirements.
- Verified shipment details, including quantities, weights, product descriptions, destinations and container information.
- Ensured documentation was accurate, complete and submitted within required deadlines.
- Assisted with customs declarations and export clearance procedures for perishable agricultural products.
- Maintained organised records of export documentation, shipment details and customs-related correspondence.
- Monitored the progress of shipments and followed up on outstanding customs or documentation requirements.
- Communicated with farm management, logistics teams, exporters and external service providers regarding shipment requirements.
- Assisted in resolving documentation discrepancies and customs-related queries to prevent delays.
- Worked under strict time constraints to ensure fresh produce was cleared and dispatched within required shipping schedules.
U19 Rugby Forwards' Coach
Parklands College Secondary Faculty
Cape Town
07.2021 - 07.2022
- Built continuous improvement culture that attracted and retained dedicated and high-performance players.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Established clear benchmarks for performance and monitored individual and team progress.
- Developed game plans and adjusted to meet various game situations.
- Used coordination and planning skills to achieve results according to schedule and used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Carried out day-to-day duties accurately and efficiently.
Youth Football Coach
Bothasig AFC
Cape Town
01.2026 - Current
- Supported the head coach in planning and delivering structured training sessions for youth players.
- Assisted with match-day preparation and organisation, ensuring players were prepared and focused.
- Worked closely with the coaching team to implement training plans, tactics and team objectives.
- Provided individual feedback, guidance and encouragement to help players develop their technical and tactical abilities.
- Built positive relationships with players, creating a supportive and motivating team environment.
- Helped monitor player progress, performance and development, adapting support where needed.
- Demonstrated strong communication and teamwork skills when working with coaches, players and parents.
- Assisted with maintaining discipline, sportsmanship and team standards during training and matches.
- Developed strong organisation and time-management skills through coordinating drills, equipment and training activities.
- Remained calm and adaptable when responding to challenges during training sessions and competitive matches.
- Supported the overall development of young players by promoting confidence, teamwork, responsibility and respect.
Education
High School Diploma -
Parklands College
Cape Town, South Africa12-2019
BsocSc - Politics and Philosophy
UCT
12-2021
LLB -
Varsity College
12-2025
Skills
- Hospitality & Service
- Fine Dining Service
- Exceptional Customer Service & Guest Relations
- Food & Beverage Service
- Wine & Beverage Knowledge
- Menu Knowledge & Recommendations
- Professional Table Setting & Service Etiquette
- Order Taking & Cash Handling
- Upselling & Suggestive Selling
- Excellent Communication & Interpersonal Skills
- Strong Attention to Detail
- Time Management & Multitasking
- Problem Solving & Conflict Resolution
- Ability to Perform Under Pressure
- Teamwork & Collaboration
- Professional Appearance & Presentation
- Adaptability & Quick Learning
- Organisation & Efficiency
- Reliability & Strong Work Ethic
- Planning & Time Management skills
Certification
- Completed 'The Professional Waiter + Chef’ course through the IHT Hotel School with Honours. - 2019
- Completed ABC's in Sport and Exercise Science Course of the ISSD, via NWU - 2016
- Matric NSC Certificate.
Accomplishments
- Sports Prefect for 2019,
- Colours for Leadership,
- Part of the Leadership group core for the Senior Rugby & Cricket Teams,
- Two consecutive years of Parklands College 1st XV Rugby team experience. (2018 & 2019),
- Three consecutive years of Parklands College 1st XI Cricket team Experience (2017 - 2019),
- Awarded 2x Full-Colours for Rugby. (2018 & 2019),
- Awarded 2x Half-Colours for Cricket (2018 & 2019),
- 4 Tries in first 5 matches for Parklands College 1st XV in the 2019 Season.,
- Selected for an Invitational Rugby team to tour to New Zealand in 2018.,
- Represented Western Province Rugby, (WP), u18 Academy XV Side in 2018.,
- Represented Western Province (WP) u18 Academy XV Side in 2019.,
- Selected for the Western Province (WP) u18 Invitational team for the 2019 World Schools Festival.,
- Offered a bursary in 2018 to attend the Western Province Rugby Academy in 2019.,
- Offered a bursary in 2019 to attend the Western Province Rugby Academy in 2020.,
- Awarded a Rugby Sports Scholarship to attend the University of Cape Town in 2020.,
- Awarded 2x The Douglas Trophy for Best Senior Forward Rugby Player of the year. (2018 & 2019),
- Awarded 2019 Abrie Cilliers Rugby Trophy for Best Senior Rugby Player of the Year,
- Awarded the 2019 Nelson Shield for Sportsman of the Year,
- Awarded the 2019 Fisher Trophy for Most Improved Learner of the Year.
- Toured to George for the Southern Cape Sports Rugby Tour in March 2018
- Toured to Ireland with first XV Rugby side in March 2019
Extracurricular Activities
- 1st Team Rugby
- 1st Team Cricket
- Drama (productions: Alice in Wonderland)
- Drumline
- Hospitality
Languages
English
Proficient
C2
Afrikaans
Intermediate
B1
Timeline
Youth Football Coach
Bothasig AFC
01.2026 - Current
Waiter
Pink Candy Night Club
01.2023 - Current
Customs Documentation
GoBorders
10.2022 - 12.2022
U19 Rugby Forwards' Coach
Parklands College Secondary Faculty
07.2021 - 07.2022
Senior Waiter
Botany Gin Lounge
12.2019 - 02.2021
High School Diploma -
Parklands College
BsocSc - Politics and Philosophy
UCT
LLB -
Varsity College