Mzikabawo Mbekela
Summary
Dedicated hospitality professional with experience in a fast-paced hotel restaurant environment, delivering exceptional food and beverage service to local and international guests. Skilled in table service, room service operations, banquet functions, guest relations, and maintaining high service standards under pressure. Recognized for professionalism, strong communication skills, attention to detail, and the ability to create positive guest experiences while contributing effectively within a team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Waiter
Southern Sun SunSquare City Bowl
Cape Town
02.2024 - Current
- Deliver professional food and beverage service in a busy hotel restaurant environment.
- Managed multiple tables simultaneously while ensuring excellent service standards and high guest satisfaction.
- Build positive relationships with guests through attentive, friendly, and personalized service.
- Recommended menu items, beverages, desserts, and daily specials to enhance guest experiences and drive revenue.
- Process guest orders accurately using Micros and Pilot POS systems.
- Handle guest concerns and special requests professionally, ensuring prompt resolution.
- Maintain strict food safety, hygiene, and cleanliness standards in accordance with hotel procedures.
- Collaborated with kitchen, bar, and front-office teams to create seamless guest experiences.
- Trusted to work independently during busy service periods while maintaining professional service standards.
Education
National Senior Certificate (Matric) -
KT Mchasa Senior Secondary School
Skills
- Hospitality & Service
- Fine Dining & Casual Dining Service
- Hotel Restaurant Operations
- Banquet & Event Service
- Room Service Operations
- Guest Relations
- Wine, Beer & Beverage Service
- Menu Knowledge & Recommendations
- Food Safety & Hygiene Standards
- Micros POS System
- Pilot POS System
- Cash Handling
- Order Processing
- Billing & Payment Procedures
- Customer Service Excellence
- Communication Skills
- Multitasking Under Pressure
- Team Collaboration
- Complaint Resolution
- Attention to Detail
- Time Management
- Professional Presentation
Certification
- Food Safety & Hygiene Certification
- Wine Service & Product Knowledge Training
- Customer Service Training
References
- Ms. Phuthuma, Supervisor, Southern Sun SunSquare City Bowl, +27 65 981 1662
- Mr. Erik, Manager, Southern Sun SunSquare City Bowl, +27 71 895 2527
Languages
English
Proficient
C2
Xhosa
Proficient
C2
Timeline
Senior Waiter
Southern Sun SunSquare City Bowl
02.2024 - Current
National Senior Certificate (Matric) -
KT Mchasa Senior Secondary School