Shane Devan
Johannesburg
Summary
Organised Credit Control and Administration professional with strengths in debtor management, client liaison and accurate record-keeping. Handles billing, reporting and issue resolution with a calm, detail-focused approach.
Overview
1
1
Language
1
1
Certification
25
25
years of professional experience
Work History
Fidelity ABSA Administrator
Fidelity Services Group
Johannesburg, South Africa
05.2026 - Current
- Administered payroll processing, including calculating hours, processing expenses, and issuing payments, to ensure timely compensation.
- Processed invoices, prepared financial reports, and monitored budget expenditures, contributing to fiscal accuracy.
- Completed daily billing, collections and reporting duties.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Managed client correspondence, order tracking and data communications.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
- Coordinated and scheduled appointments for team members to optimise time management. and maintained master calendar.
- Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources.
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Organised and archived company documents, both physical and digital, ensuring confidentiality and data protection compliance.
- Conducted comprehensive database management, ensuring accurate and up-to-date records for efficient information retrieval.
- Maintained impeccable office organisation to support efficiency, professionalism and performance objectives.
- Collaborated closely with other managers to smooth and improve office operations.
- Developed and maintained effective communication channels between departments, enhancing organisational workflow.
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Supervised junior administrative staff, providing training and guidance to enhance team skills and performance.
- Identified data discrepancies through careful analysis, promptly researching issues for quick resolutions.
- Assisted in project management activities, including planning, execution, and monitoring, to meet objectives and deadlines.
- Prepared statements detailing operational detail and key performance indicators.
- Set up business contracts, obtained signatures and processed paperwork.
- Served as main point of contact for outside vendors, connecting with relevant personnel or department.
- Updated company policies and procedures manuals, ensuring all documentation was current and compliant with legal standards.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Identified data discrepancies through careful analysis, promptly researching issues for quick resolutions.
Credit Controller
Fidelity Services Group
Johannesburg, South Africa
10.2012 - 07.2024
- Monitored debtor balances to identify and address overdue accounts proactively.
- Updated customer accounts and processed payments.
- Prepared monthly reports on accounts receivable and aged debt for senior management review.
- Managed customer accounts to maintain up-to-date billing information and reduce outstanding debts.
- Processed payments and adjusted accounts accordingly, maintaining precise financial records.
- Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
- Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts.
- Prepared letters requesting payment for overdue accounts and escalated aged accounts for legal action.
- Negotiated payment plans with customers experiencing financial difficulties, maintaining positive relations.
- Handled telephone credit collections promptly and professionally, quickly resolving account issues.
- Developed and maintained strong relationships with customers, enhancing client satisfaction and loyalty.
- Chased customers ahead of payment deadlines, ensuring balanced accounts within agreed invoice timeframes.
- Used exceptional communication skills to build strong customer relations, enabling positive, professional account management.
- Received and resolved customer queries efficiently, enabling timely invoice processing and payment.
- Reconciled customer disputes efficiently, ensuring accurate invoicing and prompt payment.
- Prepared statements and reports for an accountant to provide information on financial position and performance, maintaining healthy cash flow.
- Implemented effective credit control procedures, minimising financial risk to the company.
- Reviewed new credit requests, verifying eligibility and capability to understand credit position of clients.
- Conducted credit checks on new clients to assess creditworthiness and set credit limits.
- Created and implemented robust company credit policies, limiting financial risk.
- Negotiated re-payment plans by identifying cause of delinquent payments to assist recovery of debt, meeting realistic time frames.
- Answered customer inquiries concerning credit standing, loan balances and penalties.
- Carried out regular customer credit checks, assessing and adjusting account credit limits according to score findings.
- Oversaw portfolio of clients to determine payment and credit limits, reporting status of good and bad payers to management.
- Utilised excellent negotiation skills to minimise debtor days, improving overall financial efficiency.
- Provided training to new team members on credit control processes and best practices.
- Liaised with solicitors and debt recovery agencies to recover unpaid debts.
- Streamlined credit control processes, improving efficiency and reducing time to collect debts.
- Fostered a culture of continuous improvement within the credit control department to enhance performance.
- Reconciled complex accounts to prevent balance sheet discrepancies and check for fraud, rectifying general ledger.
- Communicated effectively with internal and external stakeholders to ensure clarity in financial matters.
- Determined approval or disapproval based on accepted risk profiles.
- Compiled databases of applicants' credit histories, financial statements and personal details.
- Issued approvals within authorised limits and escalated large-value applications to senior staff for review.
- Participated in regular audits to verify the accuracy of accounts receivable and compliance with financial policies.
- Drafted detailed credit papers, with comprehensive financial records and risk analysis data.
- Coordinated with sales and customer service teams to resolve credit issues swiftly.
- Devised terms of credit for new clients to manage timely payments and avoid defaults.
- Implemented procedures and policies to facilitate timely payments, maintaining a high level of customer retention.
- Analysed financial data to identify trends and improve credit control strategies.
- Built knowledge about the latest banking products and services through ongoing training.
- Compared customer references, credit ratings, risks and payslips against policy standards to balance risk.
- Executed loan origination process by ordering credit reports, conducting appraisals and reviewing preliminary title reports.
- Utilised financial software for efficient management of credit control functions and reporting.
- Attended industry workshops and seminars to stay informed on best practices in credit management.
- Submitted credit and loan applications to underwriters to verify income, assets and debt, assessing qualifications for the exact amount granted.
- Reviewed and updated credit control policies to comply with changing regulations and industry standards.
- Collaborated effectively with sales teams to ensure outstanding debts were paid within agreed timeframes.
- Contacted financial and credit institutions to obtain and validate customer information.
- Analysed client records to assess financial viability of lending applications.
- Scrutinised debtor balances to avoid late payments and bad debt, attaining financial stability objectives.
- Managed flow of applicants through the approval process, completing continuous reviews and checks to minimise delays.
- Educated customers about conditions of credit and loans, repayment requirements and loan periods.
NOC Service Desk IT Engineer
JAS Comp Systems
Johannesburg, South Africa
02.2010 - 10.2012
- Collaborated with technical team members to resolve [Type] issues.
- Managed system analysis to maintain safe and reliable electrical transmission, substations and distribution lines.
- Investigated electrical failures, identifying root causes and implementing corrective actions to prevent recurrence.
- Designed, implemented and improved electrical facilities and systems for commercial and industrial purposes.
- Provided detailed electrical system documentation, facilitating smooth handovers and future maintenance work.
- Supervised and trained project team members to guarantee high-quality installations.
QC Inspector
Automould
Durban, South Africa
01.2008 - 12.2009
- Inspected and tested products, parts and materials for conformity with specifications and standards.
- Conducted thorough inspections of raw materials and finished products to maintain quality standards.
- Developed and maintained quality control checklists for various stages of production, streamlining the inspection process.
- Planned inspection and sampling activities to minimise delays for production and final release.
- Validated test methods, confirming compliance with applicable standards.
- Recorded findings from inspections to determine quantities of defects and maintain accurate documentation.
- Prepared and completed quality documentation promptly, working with quality assurance colleagues.
- Advised on modifications to production processes to meet quality standards more efficiently, reducing waste and increasing productivity.
Vinyl Cutter
Maizey Plastic
Durban, South Africa
02.2004 - 11.2007
- Adjusted machine settings for various materials, achieving precise cuts and minimising waste.
- Implemented waste reduction strategies, significantly reducing material wastage and enhancing efficiency.
- Measured and inspected finished products for quality against work order specifications.
- Participated in quality assurance checks, ensuring cuts met specified tolerances and finish requirements.
- Kept machines working effectively by sharpening cutting blades, knives, or saws, using files, grinders or honing stones.
- Followed health and safety procedures and used PPE to minimise injury risks.
- Documented standard operating procedures for cutting operations, enhancing consistency across projects.
Sales Consultant
Truworths
Durban, South Africa
03.2002 - 12.2003
- Consistently achieved or surpassed sales targets.
- Achieved company targets by implementing successful sales strategies.
- Crafted engaging sales pitches that effectively showcased products and services, driving customer interest.
- Listened intently to customers to identify upselling opportunities.
- Cultivated strong client relationships through exceptional after-sales service, resulting in increased customer loyalty.
- Resolved customer issues and complaints promptly, ensuring high levels of customer satisfaction.
- Built exceptional customer satisfaction by delivering friendly service.
- Provided accurate quotes and price information to inform customer decision-making.
- Followed brand guidelines to provide consistent customer experience.
Education
Diploma of Higher Education - Accounting
Credit Professionals Institute
Johannesburg, GP01-2023
Diploma of Higher Education - Accounting
Merbank Secondary School
Durban, KZN01-2001
Skills
- Office administration
- Records management
- Invoice processing
- Invoicing
- Calendar coordination
- Customer relations
- Client liaison
- Debt recovery
- Reporting and documentation
- Microsoft Excel
- Office suite proficiency
- Administrative procedures
- Operational support
- Task prioritisation
- Attention to detail
- Stakeholder coordination
- Verbal communication
- Written communication
- Relationship management
- Record-keeping
- Invoicing
Languages
English
Advanced
C1
Certification
- Credit Professionals Institute
- Credit Management
- 1,2,3
Interests
- I am an all rounder and very sporty
Accomplishments
1st Place – Annual Debtor’s Collection Competition outstanding achievement FSG Group 2021-2022
1st Place – Annual Debtors Collection Competition Most Diligent FSG Group – 2020
2ndPlace Annual Debtors Collection competition-2019
1st Place Annual Debtors Collection Competition outstanding achievement FSG Group 2018
Timeline
Fidelity ABSA Administrator
Fidelity Services Group
05.2026 - Current
Credit Controller
Fidelity Services Group
10.2012 - 07.2024
NOC Service Desk IT Engineer
JAS Comp Systems
02.2010 - 10.2012
QC Inspector
Automould
01.2008 - 12.2009
Vinyl Cutter
Maizey Plastic
02.2004 - 11.2007
Sales Consultant
Truworths
03.2002 - 12.2003
Diploma of Higher Education - Accounting
Credit Professionals Institute
Diploma of Higher Education - Accounting
Merbank Secondary School