Shalee P. Brandt
Florida
Summary
Dynamic and results-oriented Account Consultant, Secretary, and HR Officer with a proven track record of anticipating professional needs and proactively addressing challenges. Exceptional organizational skills and strategic schedule development ensure seamless operations. Recognized for outstanding customer service and adept conflict management, fostering positive relationships with clients and colleagues. Committed to excellence and consistently striving to exceed expectations in every endeavor.
Overview
10
10
years of professional experience
Work History
HCM OFFICER
University of Johannesburg
08.2021 - Current
- Administer end-to-end employee lifecycle transactions on the Oracle ERP system, including appointments, contract changes, benefits, and terminations.
- Capture and maintain salary-related transactions such as adjustments, promotions, transfers, counteroffers, service date amendments, and benefit allocations in line with payroll deadlines.
- Process and validate employee benefits (pension/provident fund, medical aid, leave benefits) ensuring accuracy and compliance.
- Liaise with the Payroll and Salaries departments to ensure timely and accurate implementation of system changes impacting remuneration.
- Prepare, review, and issue official HR and payroll-related correspondence, including salary confirmations, contract amendments, certificates of service, visa letters, and maternity leave documentation.
- Manage termination and exit processes, including capturing end dates, coordinating leave calculations, submitting benefit documentation (e.g. Alexforbes pension forms), and completing exit clearance requirements.
- Ensure data integrity, accuracy, and compliance with internal policies, delegation of authority, and basic conditions of employment.
- Handle HR and payroll-related queries, providing professional customer-focused support and escalating complex matters where required.
- Compile and submit monthly control and audit reports, supporting compliance, governance, and audit readiness.
- Conduct User Acceptance Testing (UAT) for Oracle system enhancements, focusing on functionality, accuracy, and error resolution.
- Provide administrative and system input to HR Business Partners, HR Officers, and Faculty stakeholders and Payroll.
- Identify and escalate audit findings and process gaps, contributing to continuous improvement initiatives.
- Perform ad-hoc duties in accordance with service level agreements and operational requirements.
Secretary
University Of Johannesburg
02.2020 - 03.2020
- Handling all information in a confidential manner.
- Office Administration such as filing, faxing, typing and sending correspondence.
- Replying to emails on questions and queries.
- Booking travel trips.
- Reporting general queries such as aircon’s not working, toner that is done, etc.
- Arranging meetings, taking minutes, sending it to all staff and uploading it on SharePoint.
- Following up on H.O. D’s queries and quotes that he has requested.
- And doing general duties, printing class lists placing them in the pigeonholes, etc.
- Handling student queries
- Assisting students
- Preparing temporary appointments and claims for processing on Oracle.
Debt Collector
Veri Cred
10.2019 - 12.2019
- Collect debt allocated and follow up on installments, arrangements, and tracing information.
- Negotiate telephonically and electronically sign debit order contracts with the debtor or paying party - essential.
- Negotiate and capture repayment plans with debtors - essential.
- Reach minimum collection and activation target according to the category/client on which the collector is working.
- Reach the required Production targets in KPA set as standards by the company such as a number of calls, debit orders, repayment plans, etc.
- Achieve the required pass rate for in-house training courses continuous failure may lead to dismissal.
- Capture the necessary cost as prescribed by the Debt Collectors Act no. 114 of 1998 Annexure B.
- Capture memos regarding the actions taken on the account and conversations and negotiations with debtors.
- Trace debtors whilst adhering to the Code of Conduct of the Council for Debt Collectors.
- Attend to telephone and personal inquiries by debtors.
- Printing and emailing of VeriCred Statements and client statements to debtors where applicable.
- Compiling and updating data and information on accounts in VeriNet for follow-up and record-keeping purposes.
- Printing and emailing/faxing of banking details to debtors where required.
- Sending SMS messages as and when required.
- List Proof of Payments received via fax for follow-up and solving exceptions.
- Following up on the Proof of Payments listed to identify missing payments and help solve exceptions.
- Receiving, balancing and banking of daily money when required.
- Capturing new matters handed over for collection manually on VeriNet.
- Printing, folding and sending post and making photocopies when necessary.
Accounts Management Consultant
Standard Bank
11.2015 - 05.2019
- For debt repayment or establish repayment schedules, based on customers' financial situations.
- Advise customers of necessary actions and strategies for debt repayment.
- Persuade customers to pay amounts due on credit accounts.
- Confer with customers by telephone to determine reasons for overdue payments.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Answer customer questions regarding problems with their accounts.
- Record information about the financial status of customers and the status of collection efforts.
- Negotiate credit extensions when necessary.
Education
Advanced Certificate - Management Studies
Mancosa
05.2025
Higher Certificate - Human Resource Management
Mancosa
11.2023
Computer Course
Sky Training Solutions
08.2012
Learner Mentor
Wescol College
05.2012
Matric/ Grade 12
Chapman High School
12.2010
Skills
Work coordination
Collaborative teamwork
Report writing
Crisis management coordination
Oracle ERP (HR & Payroll modules)
Office administration and payroll support
Employee benefits administration (Pension/Provident Fund, Medical Aid,)
Data integrity, validation & quality control
HR reporting for audit purposes
Strong analytical and problem-solving skills
Attention to detail & accuracy
Stakeholder engagement & professional communication
Customer Service Orientation
Planning, organizing & deadline management
Confidential information handling & high ethical standards
User Acceptance Testing
Accomplishments
More than 13 years of work experience in various fields.
Timeline
HCM OFFICER
University of Johannesburg
08.2021 - Current
Secretary
University Of Johannesburg
02.2020 - 03.2020
Debt Collector
Veri Cred
10.2019 - 12.2019
Accounts Management Consultant
Standard Bank
11.2015 - 05.2019
Higher Certificate - Human Resource Management
Mancosa
Computer Course
Sky Training Solutions
Learner Mentor
Wescol College
Matric/ Grade 12
Chapman High School
Advanced Certificate - Management Studies
Mancosa
Cover Letter
- I am writing to apply for the Payroll position. I am currently employed as an HCM Officer at the University of Johannesburg, where I have gained extensive experience in payroll administration, salary processing, benefits administration, and working on the Oracle system.
- I have hands-on experience capturing and processing salary adjustments, promotions, terminations, and benefits, as well as liaising closely with Payroll and Finance teams to ensure accuracy, compliance, and audit readiness. My role has also required strong attention to detail, data integrity and excellent stakeholder communication.
- I am highly organised, analytical, and committed to delivering accurate and timeous payroll support while maintaining high ethical standards. I believe my skills and experience align well with the requirements of this role, and I would welcome the opportunity to contribute positively to the Payroll team.