4 Stars
SHAHEED ADAMS
Senior Administrator
Bergbron
Summary
Dedicated and hard-working individual thriving in high-pressure environments. Over a year of experience in sales and marketing, gaining valuable insights in customer relations and communication. Passionate about continuous learning and professional growth. Applying experience and knowledge to consistently support team, customers, and organizational objectives. Effective organizational skills, meticulous planning, and prioritization abilities drive goal achievement. Driven by goals and consider successful task completion a significant accomplishment. Progressing in my career, believe I can accomplish even more with the right opportunity. Personal goal is to attain a financial position that allows pursuit of a degree.
Overview
10
10
years of professional experience
2013
2013
years of post-secondary education
Work History
Senior Dealership Administrator Team lead
CARTRACK
03.2024 - Current
- Invoices For dealerships
- Booking of fitments of car track units
- Compiling excel documents and assist with stock orders
- Capturing new vehicles on the system and updating information
- Manage my team and make sure that they are reaching their monthly targets
- Kpi for my team to make sure that they up to date
- Weekly coaching if necessary
Dealership Administrator
CARTRACK
05.2023 - 03.2024
- Invoices For dealerships
- Booking of fitments of car track units
- Compiling excel documents and assist with stock orders
- Capturing new vehicles on the system and updating information
Social Media Agent
CARTRACK
09.2022 - 05.2023
- Assist customers troubleshoot devices
- Assisting with queries on all social media platforms
- Assist with booking repairs
- Assist customers with upgrades /downgrades
- Assist customer with booking replacements
- Assist with change of ownerships
Client Service Agent
CARTRACK
03.2022 - 09.2022
- Assist customers troubleshoot devices
- Assist with booking repairs
- Assist customers with upgrades /downgrades
- Assist customer with booking replacements
- Assist with change of ownerships
Technical Support Advisor
WEBHELP (AMAZON)
05.2021 - 02.2022
- Assist customers troubleshoot amazon devices
- Customer relationship management
- Customer support for Amazon channels
- Billing and Refunds for Amazon services and products
Sales Consultant
MIWAY
03.2019 - 01.2021
- New client acquisition of short-term insurance
- Customer relationship management
- Customer support
- Quotation on short term insurance
- Telephone ethics
Service Consultant
MULTICHOICE CONTACT CENTRE
10.2016 - 12.2017
- Customer support and service
- Queries on products and procedures resolved timeously
- Compliance to governance and policy procedures
- Reporting of client errors and following up on resolution
Administrator Learnership
XLINK COMMUNICATIONS
08.2015 - 08.2016
- Support of administration duties for the Logistic team
- This role was for a learnership and consisted of workdays and classroom attendance per week
Education
MATRIC - English, Afrikaans, Life Orientation, Tourism, Geography, Mathematical Literacy, Life science
BOSMONT ISLAMIC SCHOOL
DIPLOMA IN CUSTOMER MANAGEMENT - undefined
SETA
BUSINESS ADMINISTRATION - undefined
KUKHULA TRAINING AND DEVELOPMENT
01.2022 - 01.2024
Skills
- Accurate time management
- Proactively driven
- Consistent work efficiency
- Precision in work
- Team leadership
- Active listening
- Effective team collaboration
- Innovative thinking
- Responsive to new challenges
- Proficient in managing disputes
- Strategic decision making
- Objective evaluation
- Effective listening skills
Software
Interests
Sports , technology
sports, staying active , handy work.
love playing soccer, enjoy building things and making something out of nothing.
Timeline
Senior Dealership Administrator Team lead
CARTRACK
03.2024 - Current
Dealership Administrator
CARTRACK
05.2023 - 03.2024
Social Media Agent
CARTRACK
09.2022 - 05.2023
Client Service Agent
CARTRACK
03.2022 - 09.2022
BUSINESS ADMINISTRATION - undefined
KUKHULA TRAINING AND DEVELOPMENT
01.2022 - 01.2024
Technical Support Advisor
WEBHELP (AMAZON)
05.2021 - 02.2022
Sales Consultant
MIWAY
03.2019 - 01.2021
Service Consultant
MULTICHOICE CONTACT CENTRE
10.2016 - 12.2017
Administrator Learnership
XLINK COMMUNICATIONS
08.2015 - 08.2016
DIPLOMA IN CUSTOMER MANAGEMENT - undefined
SETA
MATRIC - English, Afrikaans, Life Orientation, Tourism, Geography, Mathematical Literacy, Life science
BOSMONT ISLAMIC SCHOOL
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