Shadreck Bisiwasi Liyanda
Lusaka
Summary
Meticulous and results-driven Internal Controls and Banking Operations professional with a proven ability to lead multidisciplinary teams, enforce compliance, and conduct investigative assignments. Skilled in internal controls, fraud prevention, policy enforcement, and operational audits. Adept at producing detailed investigative reports, analyzing complex information, and ensuring adherence to organizational and regulatory requirements. Strong interpersonal, analytical, and problem-solving skills, with a track record of delivering efficient, compliant, and customer-focused solutions.
Results-driven control professional with focus on safeguarding organizational integrity. Skilled in risk assessment, compliance audits, and process improvements to enhance operational efficiency. Known for strong collaboration and adaptability, consistently delivering reliable outcomes. Equipped with analytical thinking, problem-solving abilities, and keen understanding of internal controls.
Overview
9
9
years of professional experience
Work History
Internal Control Officer
United Bank for Africa
06.2022 - Current
- Conduct branch-level compliance checks, internal investigations, and operational audits.
- Ensure adherence to bank policies, regulatory requirements, and internal control frameworks.
- Perform surprise checks, cash counts, and risk assessments to prevent fraud and operational losses.
- Investigate anomalies in transactions, reconcile irregularities, and prepare detailed reports for management.
- Train and sensitise staff on internal control procedures, compliance obligations, and fraud prevention.
- Review and approve high-risk transactions within assigned authority levels.
- Recommend corrective actions for identified weaknesses and follow up on implementation.
Customer Service Manager
United Bank for Africa
09.2020 - 05.2022
- Oversaw branch operations, ensuring exceptional service delivery and policy compliance.
- Managed customer service teams, resolving escalated complaints and enhancing client satisfaction.
- Implemented strategies to improve customer experience and operational efficiency.
- Ensured strong controls in cash handling, ATM management, and branch reconciliations.
- Maintained zero-fraud records through proactive supervision and compliance enforcement.
Cash Officer
United Bank for Africa
06.2016 - 09.2020
- Managed cash operations, vault, teller tills, and ATM services.
- Supervised tellers and ensured accurate balancing and reporting.
- Enforced adherence to operational procedures, minimising losses and irregularities.
Education
Master of Science - Projects, Operations and Supply Chain Management
University of Zambia
Lusaka 04.2001 -
Bachelor of Arts - Social Work
University of Zambia
Lusaka 04.2001 -
High School Diploma -
Lusaka High School
Lusaka 04.2001 -
Skills
Internal controls and compliance auditing
undefinedReferences
Ms. Valerie Situmbeko
Customer Service Manager UBA Head Office.
P. O. Box 36794
Lusaka, Zambia.
Cell: 096-6704795
Valerie.Situmbeko@ubagroup.com
Moses Mwanza
Manager - Corporate Services & Administration Indo Zambia Bank
Lusaka, Zambia.
Cell: +260 967 495 524
mosesm@izb.co.zm
Mr. Mayondi Mapesho
Access Bank, Relationships manager.
Mobile: +260 976 058460
Mayondim@accessbankplc.com
Timeline
Internal Control Officer
United Bank for Africa
06.2022 - Current
Customer Service Manager
United Bank for Africa
09.2020 - 05.2022
Cash Officer
United Bank for Africa
06.2016 - 09.2020
Master of Science - Projects, Operations and Supply Chain Management
University of Zambia
04.2001 -
Bachelor of Arts - Social Work
University of Zambia
04.2001 -
High School Diploma -
Lusaka High School
04.2001 -
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