SESANA NOXOLO MALULEKE
Marshalltown
Summary
Motivated professional with strong work ethic and adaptability, seeking to leverage diverse communication skills and customer service experience in a dynamic environment. Demonstrated ability to thrive under pressure while ensuring positive customer experiences and meeting organizational needs. Bilingual communicator with a proactive approach, ready to contribute to team success and support organizational growth.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Senior Internal Sales
Fastell Industrial Supplies
08.2022 - Current
- Generate and submit key clients order reports.
- Created and followed up on invoices and quotes while managing supplier purchasing and negotiations.
- Maintained strong relationships with suppliers by addressing queries and resolving complaints effectively.
- Source new suppliers and open new accounts.
- Provided customer service support while managing relationships and performing additional ad-hoc duties.
Sales Administrator
Maxiflex Door Systems
03.2021 - 08.2022
- Quoted prices for services and promptly sent estimates to clients using CRM software.
- Followed up with clients on outstanding quotes to encourage decision-making and close sales.
- Conducted client feedback calls and followed up on service inquiries to enhance customer satisfaction.
- Generate service level agreements for clients and plan installation services with service department.
- Invoicing deposit invoices and delivery invoices, balancing invoices on sage pastel system.
- Analyzed service costs to identify opportunities for spending reduction.
- Costing new stock with Euro conversion, creating formulas on excel.
- Creating handover documents for installation site, administration of job card handover Documents.
- Reason for leaving: personal growth
Internal sales representative
Bearings2000
09.2017 - 03.2021
- Managing CRM which includes following up on open quotations, receiving and making outgoing calls and cold calling.
- Ensure all orders are processed and delivered to customers.
- Meeting monthly targets and exceeding the targets.
- Resolved customer queries and issues regarding orders, quotations, and deliveries to enhance customer satisfaction.
- Identifying industrial parts, negotiating pricing of stock for reselling.
- Inform external sales of developments on their key accounts customers.
- Communicate breakdown orders with external sales and warehouse.
- Assisting new customers with credit application process.
- Assisted sales director and procurement managers with training new staff on the system and procedures.
- Oversaw administrative functions in department, ensuring smooth operations.
- Administration of goods returned to suppliers, recording and archiving.
- Left position for career advancement
HR administrator/acting store manager
Olicalinx (Bilion group)
06.2014 - 04.2016
- Reported directly to company directors and operations executives.
- Monitored and trained new staff on customer service standards and pricing strategies.
- Filed employee staffing files and submitted them to HR manager for review.
- Administration of company personnel file, dealing with employee cases of complaints and legal actions.
- Filing all employees' staffing files and sending to HR manager.
- Collected and documented all relevant employee information and forwarded it to HR manager.
- Administration of company personnel file, dealing with employee cases of complaints and legal actions.
- Provided customer service support and ensured store operations ran smoothly.
- Reason for leaving: Company liquidated
Education
Nyukela Public Services SMS Pre-Entry programme - Senior Mamangement Services
National School of Government
Johannesburg, South Africa 06.2023 - 01.2024
MBA - Business Administration
UNICAF University
Johannesburg, South Africa 02.2018 - 01.2022
Post graduate diploma in Business management - Hons
Regenesys Business School
Bachelor of Commerce - Human resource management
Pc training and Business College
National Senior Certificate - Grade 12
Phomolong Secondary School
Johannesburg, South Africa 02.2010 - 12.2010
Skills
- Sales Experience
- Sales Communication
- Sales Training
- Customer Relationship Management
- Sales Reporting
- Sales Forecasting
- Sales Data Analysis
- Sales Dashboard
- Lead Tracking
- Order Management
- Invoicing
- Customer management
- Customer Engagement
- Vendor Management
- Proposal Development
- Revenue Optimization
- Project Coordination
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Syspro 8
- Sage
- CRM
- Team collaboration
- Cross-Functional Collaboration
- Planning and Organizing
- Time management
- Attention to detail
- Multitasking
- Problem Solving Skills
- Effective communication
- Communication
- Telephone Etiquette
- Leadership
- Sales Team Leadership
- Customer Relations
- Customer Insights
- Sales Prioritization
- Problem solving
- Sales Software Proficiency
Professional Skills
5 years, 8 years, 4 years, 4 years, Microsoft office, Telephone etiquette, Problem solving skills, Sales experience, Customer relations, Schaeffler Basic training, Problem solving and leadership and disposition, Communication, Planning and organizing, Customer relationship management, Cockpit, Using Asana for projects creation and completion, Minutes taking, Job register compilation
Personal Information
- ID Number: 9309120257080
- Date of Birth: 09/12/93
- Gender: Female
- Driving License: code 10
Languages
English
First Language
Timeline
Nyukela Public Services SMS Pre-Entry programme - Senior Mamangement Services
National School of Government
06.2023 - 01.2024
Senior Internal Sales
Fastell Industrial Supplies
08.2022 - Current
Sales Administrator
Maxiflex Door Systems
03.2021 - 08.2022
MBA - Business Administration
UNICAF University
02.2018 - 01.2022
Internal sales representative
Bearings2000
09.2017 - 03.2021
HR administrator/acting store manager
Olicalinx (Bilion group)
06.2014 - 04.2016
National Senior Certificate - Grade 12
Phomolong Secondary School
02.2010 - 12.2010
Post graduate diploma in Business management - Hons
Regenesys Business School
Bachelor of Commerce - Human resource management
Pc training and Business College