Dineo Maserumule
Internal Sales Consultant
Gauteng
Summary
Reliable employee seeking internal sales position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in internal sales with over 15 years of experience in Pharmaceutical industry. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Senior Internal Sales Consultant
Allergan & ABBVIE Pharmaceuticals
Gauteng
05.2017 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales Operations Analyst
Mallinkrodt/Guebert Pharmaceuticals
Gauteng
01.2015 - 04.2017
- Developed written documents and reports related to programs and operations.
- Identified and analyzed project risks and developed mitigation strategies.
- Determined and developed algorithms to improve and optimize operational processes.
- Performed validation and testing of models to promote adequacy and reformulate models as necessary.
Sales Representative and Accounts Receivable
Tyco Healthcare/Medtronic
Gauteng
01.2007 - 01.2015
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Creating new policies and procedures around AR, cash flow and reconciliation processes, reducing average invoice processing time by 20%.
- Created new customer accounts and carried out associated data entry into central database, consistently beating targets for completion.
- Identified errors in refund processing totaling $15,000. Carried out forensic investigation into process failures to ensure mistake not repeated.
- Prepared new starter training materials for AR team. Responsible for onboarding new team members on AR principles, company policy, and duties.
- Provided supporting documents for external audits in accordance with state and federal law.
Junior Events Manager
24 Carrots Events
Gauteng
01.2004 - 12.2006
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Organize events and venue sourcing
Creditor's Clerk
RCS Mining Supplies
Gauteng
01.2002 - 12.2003
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Produced high-quality communications for internal and external use.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- General administrative duties including receiving, analyzing and processing information pertaining to products, services, customers and suppliers.
- Type, proofread and handle company communications.
- Responsible for receiving and distributing packages or mail and answering emails and phone calls.
Education
High School Diploma -
Birnam Business College
Rosebank 01.2001 - 12.2002
High School Diploma -
Alexsan Kopano Educational Trust
Gauteng 01.2000 - 12.2001
Skills
Increasing sales
undefinedTimeline
Senior Internal Sales Consultant
Allergan & ABBVIE Pharmaceuticals
05.2017 - Current
Sales Operations Analyst
Mallinkrodt/Guebert Pharmaceuticals
01.2015 - 04.2017
Sales Representative and Accounts Receivable
Tyco Healthcare/Medtronic
01.2007 - 01.2015
Junior Events Manager
24 Carrots Events
01.2004 - 12.2006
Creditor's Clerk
RCS Mining Supplies
01.2002 - 12.2003
High School Diploma -
Birnam Business College
01.2001 - 12.2002
High School Diploma -
Alexsan Kopano Educational Trust
01.2000 - 12.2001
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