Senzo Mashele
Onsit IT Egineer
Nelpruit
Summary
Knowledgeable Onsite Engineer offering onsite and remote support to end-users. Strong technical background with specialized experience in designing and deploying network LAN, WAN, firewall and VPN solutions across global infrastructure. Leader in driving technology solutions and improvements. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems within SLA
Overview
8
8
years of professional experience
Work History
IT Onsite Engineer
Curro Secunda
06.2022 - Current
- Maintained detailed documentation of IT processes, enabling seamless knowledge transfer between team members and facilitating more efficient troubleshooting efforts when needed.
- Streamlined IT processes for improved efficiency through the implementation of automation tools and best practices.
- Designed intuitive user interfaces for proprietary tools, improving overall usability and employee engagement with technology platforms.
- Collaborated with cross-functional teams to successfully complete large-scale technology projects within deadlines and budget constraints.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
Field Service Technician
Gijima Technology
08.2018 - 02.2021
- Assisted in the development of departmental goals aligned with company objectives while maintaining focus on safety protocols.
- Evaluated emerging technologies in the field service industry to recommend improvements in existing products or services offered by the company.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- install and configure applications within SLA
- Desktop and Printer installation and repairs
Desktop Support Engineer
Altron (Bytes MS)
02.2016 - 02.2018
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Conducted thorough evaluations of new technology solutions before implementation, ensuring compatibility with existing infrastructure requirements while meeting organizational needs for growth and innovation opportunities.
- Implemented proactive maintenance plans for desktop systems to prevent potential problems and extend equipment life.
- Assisted in the planning and execution of office relocations, ensuring minimal disruption to business operations during the transition period.
- Working Within SLA
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
Education
No Degree - IT Engeneering
CTI Education Group
04.2001 -
Skills
Software configuration
Database Administration
End-User Training
System Administration
Timeline
IT Onsite Engineer
Curro Secunda
06.2022 - Current
Field Service Technician
Gijima Technology
08.2018 - 02.2021
Desktop Support Engineer
Altron (Bytes MS)
02.2016 - 02.2018
No Degree - IT Engeneering
CTI Education Group
04.2001 -