Summary
Overview
Work History
Education
Skills
Summary - Personal Statement
Employment Profile
Motivational Piece
Recent Update
Own Vehicle
Children Dependents
Personal Information
Timeline
Generic
Mbuyiseni Keith Mashile

Mbuyiseni Keith Mashile

IT Technician/Printer Engineer

Summary

Accumulate more knowledge about IT Experience is crucial so I want to gain as much experience as possible. I would like to see myself 1 day earning the privilege to be a Production printer Technician for a company I have grown with or even a big cooperation

PERSONAL STATEMENT Able to work under pressure Able to work with a team effectively I am a very loyal and punctual person I am neat with my work and I can keep confidentiality I am however able to meet deadlines.

Offering strong foundation in troubleshooting and customer service, eager to learn and grow in technical support environment. Brings solid understanding of basic networking principles and hardware functionalities, ready to be developed further. Ready to use and develop technical troubleshooting and customer support skills in IT Tech role.

Personable and dedicated, with solid foundation in troubleshooting and technical problem-solving. Possesses strong understanding of network configurations and hardware installations, along with adeptness in software diagnostics. Committed to leveraging skills to enhance operational efficiency and client satisfaction.

IT professional prepared for role of Onsite Support Engineer. Extensive experience in diagnosing and resolving technical issues efficiently. Strong focus on team collaboration and achieving results, showcasing reliability and flexibility. Proficient in troubleshooting, network maintenance, and customer service, with solutions-oriented mindset.

Qualified [Field service and online Engineer] with solid background in providing onsite technical support. Proven ability to resolve complex issues and streamline operations for enhanced productivity. Demonstrated expertise in troubleshooting and customer service, showcasing adaptability and problem-solving skills.

Professional with strong background in technical support and troubleshooting. Known for effective problem-solving, adept at network maintenance, hardware, and software issues. Focused on team collaboration and adaptability, ensuring reliable and efficient service delivery. Skilled in customer support, system diagnostics, and maintaining operational continuity.

Experienced with diagnosing and resolving technical issues. Utilizes troubleshooting and problem-solving skills to ensure seamless operations. Track record of effective customer service and network maintenance.

Overview

11
11
years of professional experience
4
4
Languages

Work History

Onsite Support Engineer

Bytes Document Solution
10.2013 - 06.2014
  • Monitor printing facilities
  • Maintaining Xerox MFD
  • Assisting students with printing and other technical issues
  • Handling customer care line for internal logged calls
  • Reduced downtime for clients by rapidly identifying and addressing network connectivity issues.
  • Provided training and guidance to less experienced team members, boosting overall team competency.
  • Diagnosed and executed resolution for network and server issues.
  • Performed network security design and integration duties.
  • Monitored network hardware operations to evaluate proper configuration.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Provided faculty and staff with security software and network configuration support.
  • Developed custom scripts to automate routine tasks, increasing efficiency across multiple projects.
  • Coordinated with vendors to replace or repair defective equipment under warranty, reducing expenses for clients.
  • Acted as a liaison between IT departments and external support providers for issue escalation when necessary.
  • Optimized system performance through regular updates, patches, and preventative maintenance tasks.
  • Maintained up-to-date knowledge of industry trends through ongoing professional development opportunities.

Automation System support Technician (Analyst)

Bytes Document Solutions
06.2014 - 01.2018
  • Install Xerox MFD printers
  • Activating standard key
  • Setting up the printer services on a print server
  • Attending Calls for Malfunctioning printers and User Assistance
  • Fault finding in print server services and Server diagnosis
  • All hardware related issues and repairing
  • Spares exchange and consumables
  • Walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Identified and immediately resolved issues with network devices.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Monitored system performance and responded to alerts.
  • Implemented network security measures to minimize data loss.
  • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.

Field IT/Printer Technician

Konica Minolta Highveld
02.2019 - Current
  • Company Overview: an internationally recognized Office Automation company
  • Troubleshooting of printer hardware failure
  • Setup and Install MFP devices
  • Booking of Spare and Warranty Claims
  • Attending High level SLA calls
  • Network Setup in Printing and Scanning
  • Remote Desktop Support Services
  • End user Training and Support
  • An internationally recognized Office Automation company
  • Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
  • Streamlined deployment processes with the integration of automation tools and best practices.
  • Boosted customer satisfaction by delivering prompt technical support and resolving complex issues.
  • Monitored network hardware operations to evaluate proper configuration.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
  • Provided faculty and staff with security software and network configuration support.
  • Utilized source code control for tracking configurations and changes.
  • Excellent communication skills, both verbal and written.
  • Enhanced server performance by conducting regular maintenance and updates.
  • Delivered exceptional customer service, addressing client concerns with patience and professionalism.
  • Established effective communication channels among IT teams for collaborative problem-solving efforts related to servers issues.
  • Demonstrated exceptional attention to detail when performing complex troubleshooting tasks, resulting in accurate diagnoses and swift resolutions of issues faced by clients'' servers.
  • Ensured optimal server performance through regular firmware updates and component upgrades as needed.
  • Managed inventory of spare parts, ensuring availability of necessary components for efficient server repairs.
  • Provided expert technical support to clients experiencing server-related issues, resolving problems quickly and efficiently.

Field Service Technician

TOUCHSIDES
02.2018 - 11.2018
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Implemented robust backup strategies, safeguarding critical data from loss or corruption.
  • Monitored network health using diagnostic tools, promptly addressing any anomalies detected.
  • Optimized network configurations, leading to increased efficiency and reduced downtime.
  • Coordinated with cross-functional teams to ensure seamless integration of new networking components.
  • Delivered exceptional customer service by resolving technical issues in a timely manner.
  • Supported end-users during system migrations, minimizing disruptions to daily operations.
  • Provided support for various hardware platforms, maintaining optimal performance across devices.
  • Provided on-call support for network engineering duties.

Education

NQF LEVEL 5 - System Support

MICT/SETA
11-2012

NQF LEVEL 5 - Business principles and Practice

Varsity College
MIDRAND
04.2001 - Current

NQF LEVEL 4 - IT Technical support (A+ and N+)

STANFORD COMPUTER & BUSINESS COLLEGE

MATRIC - English, Afrikaans, Mathematics Literacy, Physical Science, Life Sciences, Life Orientation, Business Studies

Petit High School
01.2009 - 2009.12

Certificate - Cyber Security SOC ANALYST

CYBRARY
ONLINE
04.2001 -

Certificate - A+ N+ S+

COMPTIA
LONDON
04.2001 -

Intermediate Certificate - PRODUCT SPECIFIC PRINTER TRAINING

KONICA MINOLTA
JOHANNESBURG
04.2001 -

Skills

Network support

Summary - Personal Statement

  • Able to work under pressure
  • Able to work with a team effectively
  • I am a very loyal and punctual person
  • I am neat with my work and I can keep confidentiality
  • I am however able to meet deadlines.

Employment Profile

  • Bytes Document Solution, Docu-care operator, Monitor printing facilities, Maintaining Xerox MFD, Assisting students with printing and other technical issues, Handling customer care line for internal logged calls
  • Bytes Document Solutions (Isando), Automation System support Technician (Analyst), Install Xerox MFD printers, Activating standard key, Setting up the printer services on a print server, Attending Calls for Malfunctioning printers and User Assistance, Fault finding in print server services and Server diagnosis, All hardware related issues and repairing, Spares exchange and consumables
  • Konica Minolta Highveld, Field IT/Printer Technician, Troubleshooting of printer hardware failure, Setup and Install MFP devices, Booking of Spare and Warranty Claims, Attending High level SLA calls, Network Setup in Printing and Scanning, Remote Desktop Support Services, End user Training and Support

Motivational Piece

I am a confident, punctual, self motivated individual who takes initiative, a hard worker and have good communication skills. I was working for an internationally recognized Office Automation company called Xerox for about 5 years, I was hired as an Automation system Support tech (OSG) which I think I have made the best out in terms of gaining that workplace experience and being able to adapt to working and forming that valuable part of a team that works towards a common goal. As a system support technician; am also internationally certified on A+, N+& S+ however I am currently looking for a permanent job even at an intermediate level Position preferably in the IT environment, looking forward to work even harder and make a positive contribution and progress even Further in a company that provides opportunities for progression. I would like to express that it would be such a tremendous experience to be given an opportunity to work for your company.

Recent Update

11/01/22

Own Vehicle

True

Children Dependents

1

Personal Information

  • ID Number: 9106195368085
  • Criminal Record: False
  • Driving License: C1
  • Marital Status: Single

Timeline

Field IT/Printer Technician

Konica Minolta Highveld
02.2019 - Current

Field Service Technician

TOUCHSIDES
02.2018 - 11.2018

Automation System support Technician (Analyst)

Bytes Document Solutions
06.2014 - 01.2018

Onsite Support Engineer

Bytes Document Solution
10.2013 - 06.2014

MATRIC - English, Afrikaans, Mathematics Literacy, Physical Science, Life Sciences, Life Orientation, Business Studies

Petit High School
01.2009 - 2009.12

NQF LEVEL 5 - Business principles and Practice

Varsity College
04.2001 - Current

Certificate - Cyber Security SOC ANALYST

CYBRARY
04.2001 -

Certificate - A+ N+ S+

COMPTIA
04.2001 -

Intermediate Certificate - PRODUCT SPECIFIC PRINTER TRAINING

KONICA MINOLTA
04.2001 -

NQF LEVEL 4 - IT Technical support (A+ and N+)

STANFORD COMPUTER & BUSINESS COLLEGE

NQF LEVEL 5 - System Support

MICT/SETA

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Mbuyiseni Keith MashileIT Technician/Printer Engineer