Senamile Mbambo
Call Center Agent
Pietermaritzburg
Summary
Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Organized Call Center Agent offering 3-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Call Center Agent
Ricardo Rampersard
Durban
01.2023 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Administrative Assistant
Khethiwe Madlala
Pietermaritzburg
01.2019 - 12.2022
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
Gift Wrapper
Shelley
Pietermaritzburg
11.2022 - 12.2022
- Measured boxes and packages to determine correct sizes of wrapping paper that would be used.
- Assisted customers by helping to choose appropriate gift wrapping materials.
- Rang up customer sales on cash register and provided correct change.
- Provided very high level of service to all customers by employing effective communication and active listening skills.
Education
Matric -
Howick Secondary School
Howick 01.2013 - 12.2017
N2 - Civil Engineering
Edendale Technical College
Pietermaritzburg 01.2019 - 09.2019
Skills
Documentation and reporting
Gathering information
Quality assurance
Answering questions
Timeline
Call Center Agent
Ricardo Rampersard
01.2023 - Current
Gift Wrapper
Shelley
11.2022 - 12.2022
Administrative Assistant
Khethiwe Madlala
01.2019 - 12.2022
N2 - Civil Engineering
Edendale Technical College
01.2019 - 09.2019
Matric -
Howick Secondary School
01.2013 - 12.2017