Summary
Overview
Work History
Education
Skills
Timeline
Generic
Senamile Mbambo

Senamile Mbambo

Call Center Agent
Pietermaritzburg

Summary

Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Organized Call Center Agent offering 3-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work History

Call Center Agent

Ricardo Rampersard
Durban
01.2023 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.

Administrative Assistant

Khethiwe Madlala
Pietermaritzburg
01.2019 - 12.2022
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.

Gift Wrapper

Shelley
Pietermaritzburg
11.2022 - 12.2022
  • Measured boxes and packages to determine correct sizes of wrapping paper that would be used.
  • Assisted customers by helping to choose appropriate gift wrapping materials.
  • Rang up customer sales on cash register and provided correct change.
  • Provided very high level of service to all customers by employing effective communication and active listening skills.

Education

Matric -

Howick Secondary School
Howick
01.2013 - 12.2017

N2 - Civil Engineering

Edendale Technical College
Pietermaritzburg
01.2019 - 09.2019

Skills

Documentation and reporting

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Timeline

Call Center Agent

Ricardo Rampersard
01.2023 - Current

Gift Wrapper

Shelley
11.2022 - 12.2022

Administrative Assistant

Khethiwe Madlala
01.2019 - 12.2022

N2 - Civil Engineering

Edendale Technical College
01.2019 - 09.2019

Matric -

Howick Secondary School
01.2013 - 12.2017

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Senamile MbamboCall Center Agent