Sebabatso Keele
Good wood
Summary
Highly motivated and results-driven professional, possessing excellent analytical skills. The ability to efficiently perform the tasks in a determined manner is one of the key factors. Strong communication skills enable effective collaboration independently and as an integral part of a team. Focused and energetic worker who easily adapts and thrives in high-pressure situations with a sense of urgency. Customer service-oriented approach consistently delivers exceptional results. Recognized as an excellent team player, bringing a positive work attitude that fosters collaboration and success.
Overview
20
20
years of professional experience
Work History
Student assistant
University of the Western Cape, Medical Bioscience department
01.2006 - 11.2006
- Tutoring during laboratory practical
- Cleaning all used apparatus
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
Library Student Assistant
University of the Western Cape, Library
01.2005 - 11.2005
- Books reservation on line for student with their student card
- Shelving returned books, according to their codes
- Organized returned books and materials and assisted with shelving.
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
- Assisted library staff with clerical duties to help lighten workload.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
- Supported librarians in collection development by identifying outdated or damaged materials for removal or replacement.
- Performed circulation duties such as checking materials in and out, renewing items, and registering new patrons, ensuring efficient service at the front desk.
- Conducted inventory audits of library materials, ensuring accurate record-keeping of available resources.
- Processed library card applications to provide access to library services.
- Checked out and checked in materials to support patron circulation needs.
Debt Review Agent
Capitec Bank
06.2014 - 11.2024
- Adhering to internal and external timelines driven by documentation, status changed and payments changes
- Data capturing, proposal financial assessment, sending emails
- Writing report, administrative duties, meeting deadline, attentive to details, working independently within the team
- Travelling to visit the debt counselling companies
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Boosted team productivity by implementing collaborative communication platform.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Collection agent and2ic
Capitec Bank
01.2012 - 01.2014
- Collect payments on past due bills
- Call customers using telephone
- Inform client of overdue accounts and amounts currently owed
- Ensure all client information is correct including phone numbers and addresses
- Listen to client’s story and determine if debt can be collected
- Record new commitment to repay debt
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Processed debtor payments and updated accounts to reflect new balance.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Customer care agent
Fusion
07.2011 - 11.2011
- Handled incoming requests from customers and ensured that issues are resolved both promptly and thoroughly
- Gathered customer information and educated customer where applicable to prevent the need for future contacts
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Assisted call-in customers with questions and orders.
Collection agent
Edcon Financial services
01.2009 - 04.2011
- Collect payments on past due bills
- Call customers using telephone
- Inform client of overdue accounts and amounts currently owed
- Ensure all client information is correct including phone numbers and addresses
- Listen to client’s story and determine if debt can be collected
- Record new commitment to repay debt
Assets auditor
Combined system (Price water cooper)
02.2008 - 09.2008
- Annual physical count of all fixed assets to verify actual assets in hand and value for different government departments
- Creating fixed asset register that can be maintained
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Peer facilitator
University of the Western Cape, student development
01.2005 - 02.2005
- Assisting first year student during orientation period, helping them with registration and familiarizing themselves with their lecture venues
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Advised students on educational, career and social opportunities.
Education
FET certificate in banking NQF level4 -
Cornerstone Learning Institution
High certificate - Economic and Management sciences
Unisa
BSC - Medical Bioscience
University of The Western Cape
01.2007
Grade12 - undefined
Mampoi High School
01.2002
Skills
- Computer Literacy
- Proficient in Windows, Internet, Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Organizational skills
- Clear communication
- Ensuring customer satisfaction
- Customer service
- Attention to detail
- Adaptability and flexibility
- Analytical and logical thinking
- Operations management
Languages
English, Zulu, Setswana, Sotho and Xhosa
References
Mr, Fortune, library officer, 0219592943
Denver,Team leader Capitec bank,0843331027
Fika,Team leader Capitec bank,0822536427
Timeline
Debt Review Agent
Capitec Bank
06.2014 - 11.2024
Collection agent and2ic
Capitec Bank
01.2012 - 01.2014
Customer care agent
Fusion
07.2011 - 11.2011
Collection agent
Edcon Financial services
01.2009 - 04.2011
Assets auditor
Combined system (Price water cooper)
02.2008 - 09.2008
Student assistant
University of the Western Cape, Medical Bioscience department
01.2006 - 11.2006
Library Student Assistant
University of the Western Cape, Library
01.2005 - 11.2005
Peer facilitator
University of the Western Cape, student development
01.2005 - 02.2005
High certificate - Economic and Management sciences
Unisa
Grade12 - undefined
Mampoi High School
FET certificate in banking NQF level4 -
Cornerstone Learning Institution
BSC - Medical Bioscience
University of The Western Cape
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