NTOMBIZANDILE P. NDLELENI
Sub-District Manager
Cape Town
Summary
Strategic EMS Leader with over 15 years' experience in emergency medical services, operations, compliance, and team leadership within the Western Cape Government. Registered with the HPCSA as an Advanced Life Support provider, I bring a unique combination of clinical expertise, legal insight, and managerial experience. With a strong foundation in medical law (LLB), project management, and healthcare governance, I've led sub-district EMS operations, implemented safety frameworks, ensured policy compliance, and championed workforce development. I am passionate about enhancing EMS service delivery through innovation, stakeholder collaboration, people-centred leadership, and strategic resource management, aligned with the objectives of Universal Health Coverage (UHC) and the NHI Bill.
Overview
16
16
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Sub-District Manager
Western Cape Department of Health - Emergency Medical Services
11.2024 - Current
- Lead the operational, financial, and strategic management of EMS services in a high-volume district.
- Oversee compliance with EMS legislation, OHSA, and performance standards in alignment with provincial governance and UHC goals.
- Drive stakeholder collaboration with local health forums, unions, municipalities, and internal directorates.
- Manage fleet readiness, resource allocation, safety incidents, and leave management across shifts.
- Analyse data to identify trends, improve performance, and ensure high-quality care delivery.
- Support district-level strategy and act on behalf of the District Manager when required.
- Champion staff wellness, resilience-building, and fair HR practices within red zones and high-risk environments.
Operations Shift Manager
Western Cape Department of Health - Emergency Medical Services
01.2021 - 10.2024
- Directed shift operations, coordinating emergency responses, mass incidents, and logistical support.
- Conducted incident investigations, led disciplinary enquiries, and enforced policy adherence.
- Ensured readiness of fleet and medical equipment, and upheld OHSA protocols.
- Managed staff supervision, complaint resolution, and shift rostering with performance oversight.
- Ensured a safe working environment for all employees by enforcing safety protocols and conducting regular inspections.
- Managed inventory levels effectively through accurate forecasting, minimizing waste while ensuring availability of essential materials for operations.
Paramedic & EMS Lecturer
Western Cape Department of Health - Emergency Medical Services
04.2016 - 12.2020
- Delivered accredited paramedic training and operational mentorship across all emergency care levels in the Western Cape.
- Developed EMS-aligned curricula, practical simulations, and evaluation frameworks for ALS and ILS.
- Conducted quality assurance audits on clinical education and compliance.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
Operational Paramedic
Western Cape Department of Health - Emergency Medical Services
12.2013 - 03.2016
- Delivered high-level emergency care during trauma, medical, and disaster incidents.
- Ensured compliance with national clinical protocols and safety procedures.
- Actively supported junior staff development and quality improvement efforts.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
Emergency Care Officer (BLS & ILS)
Western Cape Department of Health - Emergency Medical Services
09.2009 - 11.2013
- Provided critical pre-hospital care and maintained readiness to respond.
- Participated in high-volume incident response operations across various districts.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Education
Bachelor of Laws - Law
University of South Africa
05-2023
Higher Certificate in Law - Law
UNISA
09-2016
Critical Care Assistance (CCA) - Emergency Care
PGWC College of Emergency Care
12-2013
Intermediate Life Support -
PGWC College of Emergency Care
01-2010
Basic Life Support -
PGWC College of Emergency Care
01-2009
Skills
- EMS Operations Management
- Contract & Risk Management
- Stakeholder Engagement
- Budget Management
- Business Development
- Financial & Resource Oversight
- Compliance & Regulatory Assurance
- Human Resource & Labour Relations
- Governance & Strategic Leadership
- Incident & Mass Casualty Management
- Project Management & Policy Implementation
- ICT Proficiency (MS Office, Reporting Tools)
Certification
Advanced Life Support, HPCSA Registered
Timeline
Sub-District Manager
Western Cape Department of Health - Emergency Medical Services
11.2024 - Current
Operations Shift Manager
Western Cape Department of Health - Emergency Medical Services
01.2021 - 10.2024
Paramedic & EMS Lecturer
Western Cape Department of Health - Emergency Medical Services
04.2016 - 12.2020
Operational Paramedic
Western Cape Department of Health - Emergency Medical Services
12.2013 - 03.2016
Emergency Care Officer (BLS & ILS)
Western Cape Department of Health - Emergency Medical Services
09.2009 - 11.2013
Bachelor of Laws - Law
University of South Africa
Higher Certificate in Law - Law
UNISA
Critical Care Assistance (CCA) - Emergency Care
PGWC College of Emergency Care
Intermediate Life Support -
PGWC College of Emergency Care
Basic Life Support -
PGWC College of Emergency Care
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