Sean Bothma
Centurion,Gauteng
Summary
IT Support Specialist with 4 + years of experience delivering end‑user assistance across hardware, software, mobile and remote‑desktop environments Demonstrates resilience under stress and patience with end users, ensuring effective IT help desk services. Proficient in PC builds and software issue diagnosis, with a comprehensive knowledge of operating systems.
Committed to adapting to technology changes and enhancing user experience through expert technical support.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
IT technician
Huge Printing Consumables
Centurion, Gauteng
2022.02 - Current
- Installed, maintained, and repaired hardware components, ensuring optimal functionality.
- Installed operating systems and applications, maintaining high level of reliability.
- Assisted end-users to enhance their understanding of software applications.
- Delivered excellent customer service by troubleshooting and resolving technical issues.
- Troubleshot various incidents related to hardware, networks and software faults.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Answered user questions about hardware and software operation to help resolve problems.
- Delivered reliable, high quality technical support to average of six users daily.
Education
NVQ Level 4 - Tourism, Computer Applications Technology, Consumer Studies
Hoërskool Centurion
Centurion 2016.01 - 2021.12
Skills
- Adaptable to technology changes
- Resilience under stress
- Patience with end users
- Mobile device support
- Hardware repair and upgrades
- Remote desktop support capability
- Knowledge of operating systems
- IT help desk services
- Software issue diagnosis
- Proficient in builds
- PC and laptop builds
Languages
English
Fluent
Afrikaans
Native
Affiliations
- Gym, Computers/ Gaming, Going Out With Friends
References
References available upon request.
Timeline
IT technician
Huge Printing Consumables
2022.02 - Current
NVQ Level 4 - Tourism, Computer Applications Technology, Consumer Studies
Hoërskool Centurion
2016.01 - 2021.12