Simphiwe Socoza
Rustenburg,North West
Summary
Dedicated professional specializing in desktop support, showcasing resilience under pressure and strong user engagement skills. Proven adaptability to evolving technologies, facilitating smooth integration of new systems. Focused on improving user experience through strategic problem-solving and support initiatives.
Offering strong foundation in IT support with focus on problem-solving and customer service excellence. Knowledgeable about hardware and software troubleshooting and system maintenance. Ready to use and develop critical thinking, communication, and technical skills in the IT Support role.
Overview
20
20
years of professional experience
Work history
IT technician
Glencore
Rustenburg, South Africa
2010.07 - Current
- Installed and configured desktops and laptops as per company software and hardware policies.
- Monitored server room and wireless network using PRTG monitoring software to ensure operational continuity.
- Contributed technical expertise during IT project planning sessions for successful outcomes.
- Minimised system vulnerabilities through regular updates and patches to software.
- Created user accounts and managed permissions within Active Directory.
- Diagnosed and resolved hardware, software, and network issues efficiently.
- Delivered remote technical support as required.
- Provided support for Video conferencing equipment and platforms to ensure seamless communication
- Delivered technical support to users at executive level
Support engineer
Xpand IT
Johannesburg, Gauteng
2009.07 - 2010.05
- Tracked support issues using JIRA, ensuring timely resolution and identifying trends.
- Implemented technical solutions that resolved customer issues and enhanced satisfaction.
- Documented technical issues and solutions to maintain accurate historical logs.
- Cultivated strong relationships with key clients, serving as primary contact for technical concerns.
- Managed installation of new computer hardware and software as required.
- Supported email (Exchange), fax, scanning, and printing solutions effectively.
- Provided remote and on-site technical assistance for hardware and software problems.
- Coordinated with third-party vendors to secure necessary equipment and services promptly.
IT Engineer
UTI Logistic (DSV)
Johannesburg, Gauteng
2007.08 - 2009.05
- Resolved IT support requests logged in IT Service Desk system, adhering to service level agreements.
- Maintained software licenses, hardware asset register, and IT stock register for branches.
- Ordered IT assets according to company policy to ensure compliance.
- Addressed issues identified during preventive maintenance, escalating as required.
- Supported local branch servers and managed system backups efficiently.
- Administered user and email accounts on Active Directory.
- Provided assistance with Microsoft Navision to optimise user experience.
Jnr Desktop Support Engineer
Paracon
Johannesburg, Gauteng
2005.07 - 2007.07
- Delivered desktop support to approximately 700 users in call centre environment.
- Relocated and set up desktop computers and phones during office moves.
- Installed and configured operating systems and applications to ensure functionality.
- Diagnosed and resolved hardware, software, and network issues efficiently.
Education
Bachelor of Commerce - Information and Technology Management
Mancosa
Durban, South Africa 2023.07 -
Certificate (ITIL V3 Foundation) - Information Technology
Loyalist
Johannesburg, South Africa 2011.02 - 2011.02
Diploma PC Engineering - Information Technology
Vuselela College
Potchefstroom, South Africa 2004.01 - 2004.12
Diploma Programming - Information Technology
Computer Training Institute (CTI)
Potchefstroom, South Africa 2002.01 - 2002.12
Skills
- Adaptable to technology changes
- Desktop support expertise
- Resilience under stress
- Patience with users
Languages
English
Fluent
References
References available upon request.
Timeline
Bachelor of Commerce - Information and Technology Management
Mancosa
2023.07 -
Certificate (ITIL V3 Foundation) - Information Technology
Loyalist
2011.02 - 2011.02
IT technician
Glencore
2010.07 - Current
Support engineer
Xpand IT
2009.07 - 2010.05
IT Engineer
UTI Logistic (DSV)
2007.08 - 2009.05
Jnr Desktop Support Engineer
Paracon
2005.07 - 2007.07
Diploma PC Engineering - Information Technology
Vuselela College
2004.01 - 2004.12
Diploma Programming - Information Technology
Computer Training Institute (CTI)
2002.01 - 2002.12