Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sarfaraaz Davids

Cape Town

Summary

Dynamic Cloud, Systems, and Support Professional with over 5 years of experience in AWS-based environments, specializing in event-driven architecture and complex issue resolution. Proven track record of delivering high-quality technical support while maintaining operational excellence and ensuring optimal uptime and performance of cloud solutions. Recognized as a Subject Matter Expert (SME) in monitoring and enhancing cloud infrastructure, with a strong ability to collaborate effectively with cross-functional teams. Committed to driving innovation and scalability in technology solutions that meet evolving business needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cloud Support Engineer – Networking

AWS
01.2018 - 07.2024
  • Delivered expert support for multiple AWS services, ensuring quick resolution of complex networking and cloud infrastructure issues.
  • Troubleshot and analyzed incoming issues, conducting deep dives to identify root causes and implement effective solutions.
  • Delivered training and mentoring to junior team members, enhancing team skill levels and knowledge sharing.
  • Maintained high customer satisfaction by consistently meeting SLA targets and providing timely updates.
  • Authored a number of knowledge articles to streamline troubleshooting and improve team efficiency.
  • Collaborated cross-functionally with all AWS teams to resolve issues and optimize cloud service performance.
  • Assisted IT Operations teams in managing, configuring, and troubleshooting cloud environments to ensure system stability and operational readiness.

Network Performance Intelligence Analyst

Vodacom
01.2017 - 01.2018
  • Gathered, analyzed, and generated detailed reports on network performance across multiple regions to support operational decision-making.
  • Provided actionable insights from data analysis to key stakeholders, helping optimize network efficiency and address performance issues.
  • Collaborated closely with cross-functional teams and senior management to deliver relevant and timely network performance data.

Education

Bachelor - Computer Science

University of the Western Cape
01.2017

Skills

  • Cloud Solutions (AWS, Azure)
  • Event-Driven Architecture
  • Networking in Cloud Environments
  • AWS CloudWatch & Monitoring
  • Dashboard creation and monitoring with Grafana & Prometheus
  • Troubleshooting & Incident Resolution (L1/L2/L3)
  • Network Performance Optimization
  • Root Cause Analysis
  • System & Service Uptime Management
  • Cross-Functional Team Collaboration
  • Technical Documentation & Knowledge Sharing

Certification

  • AWS Certified Solutions Architect – Associate, 2018
  • CompTIA Network+
  • CompTIA Linux+

Timeline

Cloud Support Engineer – Networking

AWS
01.2018 - 07.2024

Network Performance Intelligence Analyst

Vodacom
01.2017 - 01.2018

Bachelor - Computer Science

University of the Western Cape

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Sarfaraaz Davids