SANISHA KANNIAH
External Vetting Team Leader
Randburg
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Multi-tasking,well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
External Vetting Team Leader
Nedbank Insurance
Sandton
08.2018 - Current
- Bancs, NTE, CSD, SAP
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Increased efficiency and team performance by implementing actionable process improvements.
- Analyzed and documented company processes for executive leadership and suggested areas for improvement.
- Collaborated with upper management to drive strategy and implement new processes.
Commercial External Property Vetting, Administrator and 2IC Role
Nedbank Insurance
Johannesburg
05.2016 - 07.2018
- Obligation to satisfy Stakeholders
- Deals extensively with Excel for Reporting to
- Stakeholders
- Liaise with external & internal Brokers on a daily basis
- Developed and are in continuous maintaining of relationships with Property Finance
- Meet and excel on SLA and targets provided
- In constant contact with PF to provide excellent service
- Assisting Colleagues with queries regularly
- Attending meetings with PF together with Team Leader
- Managing the Team when standing in on behalf of TL
- Attending to escalations
- Evaluating current workload and Submitting Plans on
- AOM to ensure SLA is met
- Allocating of work
- Contributing ideas for effective production.
Senior Communications Consultant, Communications Consultant and Client
Discovery Life
Sandton
11.2011 - 04.2016
- Relationship
- Manager to Walk In Clients (Dual Role)
- Resolved escalations received via correspondence
- Calls and Walk-In Clients
- Handled and responded to all types of correspondence queries for Discovery Life
- Assisted Walk-In Clients at the Discovery Life Walk-
- In Centre
- System Defect Management
- Servicing and Quotes
- Mended & Maintained Relationships between
- Clients, Brokers and Discovery Life
- Liaised with High End Clients and Brokers regarding all Discovery products
- Focused on Customer Satisfaction and needs and exceeded expectations
- Adhered to Service Level Agreements and achieved high customer ratings
- Provided new ideas within the client care environment to streamline processes
- Trained new staff and developed Individuals
- Multi skilled staff on the different processes in order to achieve a one stop shop
- Handled escalations received via correspondence, calls and Walk-In Clients
- Extensive product knowledge
- Assisted with testing of new products/enhancements
Client Services/Sales Consultant, Sales Consultant
Aegis Comm, AIG, Insurance
Randburg
03.2010 - 10.2011
- Travel & Leisure Department
- Outbound Telephonic Sales on Credit Card Insurance for leading Banks on Air Travel
- Activated Top-up Insurance on Visa and MasterCard
- Credit Cards
- Second In Charge (2ic)
- Hospital, Accidental & Death Plans
- Received inbound calls from existing and new Clients
- Serviced & captured existing & new policies
- Upsold Clients
- Conserved Clients with intention to cancel
- Target driven
Client Services Consultant
Collective Dynamics, ACE
03.2009 - 02.2010
- Hospital, Accidental & Death Plans
- Received inbound calls from existing and new Clients
- Serviced & captured existing & new policies
- Upsold Clients
- Conserved Clients with intention to cancel
Education
Leadership Course - Insurance And Risk Management
Power of 10 Leadership Course
Johannesburg 07.2023 - Current
FAIS Accreditation - NQF-Level 4 - Insurance And Risk Management
FAIS Accreditation
Randburg 01.2010 - 06.2010
Short Term Insurance Commercial Lines Cerification - Short Term Insurance Commercial Lines
Nedbank
Johannesburg 02.2023 - 06.2023
Matric -
Stanger Manor
Stanger KZN 12.2002 - 12.2002
Skills
PowerPointExplorerundefined
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Leadership Course - Insurance And Risk Management
Power of 10 Leadership Course
07.2023 - Current
Short Term Insurance Commercial Lines Cerification - Short Term Insurance Commercial Lines
Nedbank
02.2023 - 06.2023
External Vetting Team Leader
Nedbank Insurance
08.2018 - Current
Commercial External Property Vetting, Administrator and 2IC Role
Nedbank Insurance
05.2016 - 07.2018
Senior Communications Consultant, Communications Consultant and Client
Discovery Life
11.2011 - 04.2016
Client Services/Sales Consultant, Sales Consultant
Aegis Comm, AIG, Insurance
03.2010 - 10.2011
FAIS Accreditation - NQF-Level 4 - Insurance And Risk Management
FAIS Accreditation
01.2010 - 06.2010
Client Services Consultant
Collective Dynamics, ACE
03.2009 - 02.2010
Matric -
Stanger Manor
12.2002 - 12.2002
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