Sandiswa Zama Khuluse
Summary
Hardworking Hospitality Professional experienced in cooking and customer service. Delivered exceptional guest satisfaction through effective communication and calm problem-solving in challenging situations. Committed to contributing to team success while continually learning and developing new skills.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Restaurant Hostess
Panarottis
04.2024 - 02.2025
- Greet customers warmly and escort them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Monitored dining room activity to anticipate guest needs and enhance overall dining experience.
- Recommended menu items, answered questions, and upsold additional products to enhance guest dining experience.
- Present menus and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies).
- Take accurate food and beverage orders and relay them to kitchen staff.
- Maintained cleanliness and organization of the host area for a welcoming environment.
- Handled complaints professionally and escalated issues to management.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Apprentice-WIL
Belleuve Café
06.2023 - 11.2023
- Assisted in food preparation, collaborating with sous chef and executive chef to enhance kitchen operations.
- Contributed to design, testing, and implementation of food and drink menu, improving customer offerings.
- Oversee and supervise kitchen staff.
- Assist with inventory, ordering, supplier relationships, and management of supplies.
- Ensure that food is high quality, and that kitchen is in good, clean, and hygienic condition.
- Keep work and food prep stations clean and comply with food safety standards.
- Provided suggestions and creative ideas to enhance kitchen performance, menu options, and service levels.
- Maintain the schedule for staff shifts.
- Monitor and maintain the kitchen equipment, and arrange repairs and service as needed.
- Collaborated with mentors to clarify project goals.
- Executed various tasks under guidance of experienced professionals.
- Supported colleagues in following established procedures to enhance productivity.
- Adhered to safety guidelines to minimize risk of workplace accidents.
- Carried out routine tasks involving measurement, cutting, and assembly of materials.
Education
National Certificate - Professional Cookery
International Hotel School
Durban 03.2023 - 11.2023
Matric - General Studies
Roseville Secondary School
Umzinto 01.2018 - 01.2022
Skills
- Dining experience management
- Table management
- Reservation management
- Menu knowledge
- Customer service
- Attention to detail
- Work area organization
- Team work
- Team collaboration
- Communication
- Effective communication
- Relationship building
- Problem solving
References
- Katie, Belleuve Cafe, Manager, 031 717 2780
- Mr Jerome, International Hotel School, Lecturer, 063 063 3807
- Ayanda, Panarottis, Supervisor, 076 404 7895
Employment Status
Unemployed
Languages
English
Advanced
C1
Timeline
Restaurant Hostess
Panarottis
04.2024 - 02.2025
Apprentice-WIL
Belleuve Café
06.2023 - 11.2023
National Certificate - Professional Cookery
International Hotel School
03.2023 - 11.2023
Matric - General Studies
Roseville Secondary School
01.2018 - 01.2022