Ndongcheng Toumghefezieh Ndangchu
Pilot
Johannesburg
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Restaurant Hostess
Santa Lucia
Cameroon, Doula
05.2023 - 12.2023
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Answered customer questions about hours, seating, and menu information.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Commercial Pilot License - Avaition
Johannesburg School of Flying
South Africa, Johannesburg,Gauteng National Senior, Certificate - Aeronautical Engineering
ST Francis College Fiango Kumba
Cameroon, Kumba 06.2023
Skills
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
Prepared dining room for service by cleaning , organizing tables and placing table settings
Delivered unparalleled service to drive positive dining experience and repeat customer visits
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting Courteous and friendly when directing customers to tables, giving directions, and taking reservations Constantly finding new ways to exceed customers' expectations with personalized service
Dining room management
Complied with food safety and food hygiene regulations to safeguard public health
Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences
Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor
Interactive communication skills
Delivered pick-up and curbside orders to guests
Advised customers about special offerings and menu items to help drive sales
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems
Timeline
Restaurant Hostess
Santa Lucia
05.2023 - 12.2023
Commercial Pilot License - Avaition
Johannesburg School of Flying
National Senior, Certificate - Aeronautical Engineering
ST Francis College Fiango Kumba