Sandiso Gagayi
Call Center Support Agent
Cape Town
Summary
Results-driven Technical Support Specialist with experience in providing exceptional customer service and technical assistance in a fast-paced call center environment. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, and Project) and equipped with industry-recognized certifications (ICDL Profile and CompTIA A+). Skilled in digital collaboration, online essentials, and computer fundamentals. Proven ability to troubleshoot technical issues, resolve customer queries, and work effectively in a team-oriented setting.
Overview
2
2
years of professional experience
Work History
Call Centre Agent
Mweb
Cape Town
08.2023 - Current
- Providing Technical assistance to client with internet and email technical queries, via inbound calls and chat system.
Education
High School Diploma -
Rhodes High School
Cape Town, South Africa 12.2019
ICDL Profile Certificate -
Northlink College
Panorama, Cape Town12.2022
CompTIA A+ Certificate -
Northlink College
Panorama, Cape Town07.2023
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Project
- Microsoft PowerPoint
- Computer Essentials
- Online Essentials
- Online Collaboration
Timeline
Call Centre Agent
Mweb
08.2023 - Current
High School Diploma -
Rhodes High School
ICDL Profile Certificate -
Northlink College
CompTIA A+ Certificate -
Northlink College
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