Summary
Work history
Education
Skills
Languages
Timeline
Generic
Sinakhokonke Mdluli

Sinakhokonke Mdluli

Durban,South Africa

Summary

Dedicated professional with expertise in customer service, time management, and stress management. Proficient in Microsoft Excel and Google Workspace, with a strong foundation in accounting. Committed to leveraging skills to enhance organisational efficiency and contribute to business success.

Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Work history

Call centre agent

Bongi Sangweni
Durban, KwaZulu-Natal
11.2024 - 01.2025
  • Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
  • Fulfilled administrative duties such as filing, copying and faxing documents when required.
  • Conducted market research surveys over the phone to gather valuable consumer insights.
  • Resolved conflicts in a respectful manner, promoting a positive image of the company.

Education

Certificate of Higher Education - Accounting

Mowat Park High School
Durban, KwaZulu-Natal
01.2018 - 12.2022

Bachelor's in com (Accounting) - Accounting

University of Witwatersrand
Johannesburg, Gauteng
01.2023 -

Skills

  • Customer service
  • Time management
  • Stress management
  • Microsoft Excel
  • Google Workspace
  • Accounting

Languages

English
Advanced (C1)
Isizulu
Advanced

Timeline

Call centre agent

Bongi Sangweni
11.2024 - 01.2025

Bachelor's in com (Accounting) - Accounting

University of Witwatersrand
01.2023 -

Certificate of Higher Education - Accounting

Mowat Park High School
01.2018 - 12.2022
Sinakhokonke Mdluli