GAAP, GRV, SOPs, KPIs, GP, ATRs, Excel, PowerPoint, word, Microsoft office
Samukelisiwe Madi
Training Manager
Durban
Summary
Seeking a challenging and fast-paced role where I can leverage my skills and experience to make a significant impact. Excited to contribute to an organization that values continuous learning and growth.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Regional Training Manager
Krispy Kreme Doughnuts Inc
1 2020 - Current
- Visiting stores and ensuring that all training provided is being followed.
- Alternated training methods to diversify instruction
- Strengthen learning opportunities and enhanced program success
- Trained staff during demonstrations, meetings, and workshops
- Overseeing Trainers' duties and responsibilities
- Trainers schedule
- GAAP, GRV, SOPs, KPIs, GP, ATRs, Excel, PowerPoint, word, Microsoft office.
- Train-the-Trainer
- Communicated all learning and performance objectives
- Schedules and training assessments to upper management
- Training and development expertise
- Assessing training needs
- Leadership
- Interpersonal communication
- Management
- Developing training programs
- Evaluating training effectiveness
- Organisational skills
- Communication
- Created training manuals
- Delivering training programs
- Identifying problems and suggesting solutions
- Implement training KPI's
- Meticulous attention to detail
- Providing development support
- Conducted LEGISLATIVE training when required
- First Aid Training, Hygiene, etc
- Schedules candidates/employees into training sessions
- Track learner progress and training records
- Enter training records into a database, etc.
Regional Operations Manager
Krispy Kreme Doughnuts Inc
01.2020 - 08.2023
- Ensured that uniform standards of all employees are always correct
- Store visits checking of adhering of company procedures
- Done store visits during daytime and nighttime at least twice a month
- Ensure that posting in store groups are completed
- Managed the Compliance Officers by ensuring the allocated audits are conducted
- Done store audits
- Stock take / spot checks during visits
- Recruitment of Staff: Interviews to be conducted and the correct delegates to be chosen and employed
- Identifying of non compliance from management
- Managed the basic month end functions every end of month
- Overtime control, checked on a daily basis and managed during the payroll cycle
- Staff turnover always managed
- Always ensured termination process applied as per company policy
- Completed contract signing documents for all accepted candidates
- Attended Wage Queries
- Overseeing of Leave (annual and sick)
- Opening and lockups and closing of the stores
- Meetings with store managers and staff
- Achievement: International Brand Ambassador (2019)
- Internationally recognized and nominated top manager of the year
- Top Manager of the Year (2018)
- Nominated as best performing manager of the year
- 5 year Service Award
- Received an appreciation award for 5 year service
Store Manager
Krispy Kreme Doughnuts Inc
12.2018 - 12.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Completed point of sale opening and closing procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
Cashier/Retailer/Barista
Krispy Kreme Doughnuts Inc
03.2017 - 11.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
Education
Matric -
Willow Crescent Secondary School
01.2014 - 12.2014
Skills
- Leadership and Management skills
- Excellent Communication skills
- Coaching and Mentoring skills
- Evaluating training effectiveness skills
- Interpersonal skills
- Technical training
- Customer service training
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Microsoft office
- Multitasking Abilities
- Conflict Resolution skills
Accomplishments
- International Brand Ambassador, 2019, Internationally recognized and nominated top manager of the year.
- Top Manager of the Year, 2018, Nominated as best performing manager of the year.
- 5 Year Service Award, Received an appreciation award for 5 year service.
Personal Information
- Date of Birth: 11/09/95
- Gender: Female
- Nationality: South African
Software
Timeline
Regional Operations Manager
Krispy Kreme Doughnuts Inc
01.2020 - 08.2023
Store Manager
Krispy Kreme Doughnuts Inc
12.2018 - 12.2019
Cashier/Retailer/Barista
Krispy Kreme Doughnuts Inc
03.2017 - 11.2018
Matric -
Willow Crescent Secondary School
01.2014 - 12.2014
Regional Training Manager
Krispy Kreme Doughnuts Inc
1 2020 - Current
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