Sameshan Govender
Examiner Of Vehicles / Assessor
Durban
Summary
Dynamic Branch Manager at DEKRA with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in client relationship management and talent acquisition, I successfully implemented training programs that elevated team performance. Committed to regulatory compliance and meticulous analysis, I ensured high standards in service delivery and vehicle assessments. I am meticulous with an eye for detail with vehicle assessments.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work History
Branch Manager
DEKRA
03.2023 - Current
- Improved customer satisfaction by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Compiling and maintaining a Quality Management System in line with the relevant SANS Standard (SANS10216).
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Complied with regulatory guidelines and requirements.
- Compiling and submitting monthly statistical report to the Department of transport.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Conducting vehicle assessments and compiling assessment reports (Mechanical; Accidental & Refurbishment)
- Conduction Vehicle condition assessments and reports for the assessment.
Management Representative
Kens One Stop Repairs
02.2017 - 02.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained a Quality Management System in accordance with SANS Standards (SANS10216)
- Testing of vehicles for Roadworthiness.
- Submitting monthly statistical reports to the Deptartment of Transport
Examiner of Vehicles
Umgeni Test Station
04.2015 - 01.2017
- Testing of vehicles for Roadworthiness
- Providing a detailed report of defects for defective vehicles
Education
Certificate - Vehicle Damage Quantifier
Industry Training & Consulting
Pretoria, South Africa 04.2001 -
Certificate - Examiner of Vehicles
KZN Traffic Training College
Pietermaritzburg, South Africa 04.2001 -
High School Diploma -
DR. AD Lazarus Secondary
Reservoir Hills, South Africa 04.2001 -
Skills
Service Excellence
Operational Leadership in Branches
Client Relationship Management
Team Skill Enhancement
Employee Oversight
Customer Satisfaction Initiatives
Performance Reporting in Operations
Efficiency Management
Workforce Development
Talent Acquisition
Mediation and Conflict Resolution
Consistent Performance
Meticulous Analysis
Affiliations
Vehicle Damage Quantification Governance Body
Additional Information
I am currently completing my Qualification through the process of RPL with ITC. I am currently registered with the Vehicle Damage Quantification Governance Body as a learner. My membership number is 1702182.
Certification
Examiner of vehicles
Timeline
Branch Manager
DEKRA
03.2023 - Current
Management Representative
Kens One Stop Repairs
02.2017 - 02.2023
Examiner of Vehicles
Umgeni Test Station
04.2015 - 01.2017
Examiner of vehicles
07-2007
Certificate - Vehicle Damage Quantifier
Industry Training & Consulting
04.2001 -
Certificate - Examiner of Vehicles
KZN Traffic Training College
04.2001 -
High School Diploma -
DR. AD Lazarus Secondary
04.2001 -
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