Mzwandile Isaac Hlasi
Johannesburg
Summary
I am always willing to explore new avenues and eager to increase my area of responsibilities and have a constant desire to expand my already vast knowledge by taking new challenges. My one policy is to succeed no matter how great the challenge may seem. With the superb training and excellent experience, I have received, together with my passion for dealing with working with people at all levels and ability to flourish under stressful circumstances, I endeavour to learn as much as possible about the business and develop the skills required to perform at my optimum. I am equally passionate about working within the Risk environment and am thus confident I can become a great asset to any organization.
Overview
18
18
years of professional experience
18
18
years of post-secondary education
Work History
Branch Manager
Doves Group Holdings
10.2024 - 01.2025
- Managing of branch staff
- Overseeing daily operations
- Assisting clients with inquiries
- Ensuring employee productivity
- Monitoring efficiency of all processes and creating a positive work environment for employees
- Support company guidelines and policies and implement accordingly
Telesales Consultant
Telesure Investment holdings
10.2022 - 01.2024
- Selling new policies to clients
- Upselling new products
- Reselling cancelled policies with benefits
- Updating of client’s information
- Assisting clients with inquiries
ER Support Zone Agent/ credit controller
Fisrtcare Solutions
10.2018 - 02.2021
- Handling emergency calls
- Basic Clerical work
- Answering enquiries in person by phone
- Checking availability of Service provider
- Managing cases till the end
- Customers Service
- Scheduling of Doctors and activating SOC for units
- Loading Rosters for Doctors
- Managing clients medical aid and capturing and collecting funds
- Overseeing clients dents and assist with payment plans
- Contract
Collections clerk
AMROD
05.2017 - 04.2018
- Handling stock returns
- Basic Clerical work
- Answering enquiries in person by phone
- Providing or sending out information
- Checking stock availability and helping clients to collect their stock
- Keeping the collections area tidy
- Customers Service
- Cash handling
- Fell sick
Case Manager
DIGI call Assist
10.2017 - 01.2018
- Handling emergency calls
- Basic Clerical work
- Answering enquiries in person by phone
- Providing as per clients cover information
- Checking availability of Service provider
- Managing cases till the end
- Contract
Receptionist/Switchboard Operator
AMROD
03.2017 - 04.2017
- Transferring calls to relevant departments
- Confirm the host’s exact location and direct the visitor
- Answering enquiries in person by phone
- Providing or sending out information
- Basic clerical work
- Keeping the reception area tidy
- Equipment, refreshments, visitor’s
Receptionist
ABSA
09.2016 - 02.2017
- Transferring calls to relevant departments
- Confirm the host’s exact location and direct the visitor
- Carry out daily report findings to Team Leader
- Manage access for the building and arrange parking for visitors
- Managing the visitors’ book and giving out security passes
- Answering enquiries in person by phone and on email
- Providing or sending out information
- Basic clerical work
- Keeping the reception area tidy
- Booking Board-Rooms for clients (Mostly Director’s)
- Liaise with PA’s regarding venues
- Equipment, refreshments, visitor’s
- Assisting with AV equipment
- Connect VC’s and Teleconferences
- Tidy venues before/after each meeting
- Ensure that all equipment is in working condition before each meeting
- Inform tea-lady about meetings where clients requested refreshments
- Inform QC about any problems regarding air conditioners and any technical issues
- Temp assignment
Business Development Consultant
XEROX
04.2016 - 08.2016
- Develop company’s infrastructure in terms of the communication and infrastructure
- Update business data
- Set up appointment for action partners
- Temp assignment
Receptionist/Switchboard operator
INN STAFF (STANDARD BANK)
07.2014 - 08.2015
- Transferring calls to relevant departments
- Confirm the host’s exact location and direct the visitor
- Carry out daily report findings to Team Leader
- Manage access for the building and arrange parking for visitors
- Managing the visitors’ book and giving out security passes
- Answering enquiries in person by phone and on email
- Providing or sending out information
- Basic clerical work
- Keeping the reception area tidy
- Booking Board-Rooms for clients (Mostly Director’s)
- Liaise with PA’s regarding venues
- Equipment, refreshments, visitor’s
- Assisting with AV equipment
- Connect VC’s and Teleconferences
- Tidy venues before/after each meeting
- Ensure that all equipment is in working condition before each meeting
- Inform tea-lady about meetings where clients requested refreshments
- Inform QC about any problems regarding air conditioners and any technical issues
- Retrenched
Customer Service Consultant
Standard bank of South Africa
07.2013 - 06.2014
- Explaining statements
- Mailing client statements
- Calculating settlement balance
- Updating client’s information
- Booking meetings for clients on the Premium Desk
- Attend to queries client account
- Moved to Reception
Sales Consultant
I talk Cellular
01.2012 - 06.2012
- Selling cell phone contract
- Doing upgrade for Vodacom and MTN
- Temporary Assignment
Sales Consultant
Val-prod Holding
01.2010 - 12.2010
- Selling airtime and cell Phone Contract
- Company Liquidated
Sales Assistant
Woolworth's
09.2007 - 12.2009
- Arranging stock on the sales floor
- Assisting clients
- Arranging IBT
- Updating stock on the system
- Tidying up the sales floor
- Delivering customers Service to the clients
- Handling customer queries
- Sorting out waste
- Requesting stock using stock handling sheet from the warehouse
- Growth
Warehouse Assistant
Game Soweto
11.2006 - 08.2007
- Packing stock into bin locator system
- Capturing stock and issuing stock
- Updating stock on the CDD system
- Making sure the warehouse is clean and tidy all the time
- Receiving stock and arranging IBT
- Temp position
Education
Grade 12 - English, Zulu, Geography, History, Home Economics, Personal Lines
Fidelitas Comprehensive School
01.2005 - 11.2022
Skills
Outstanding Writing and Editing Skills
Client service and people skills
communication skills
leadership skills
interpersonal skills
planning
service excellence
hard work
passion
problem-solving
Good influencing skills
strong negotiator
accurate planning
in-depth knowledge of competitors
in-depth knowledge of suppliers
in-depth knowledge of clients
Excellent Relationship Building/Interpersonal Skill
Strategic planning and implementation
Communication and presentation skills
Process management
financial management
Deciding and initiating action
Learning and researching
Entrepreneurial and commercial thinking
Relating and networking
Adapting and responding to change
Persuading and influencing
Creating and innovating
Identity
8807205269087
Ethnicity
African
Personal Information
- Available: Immediately
- Driving License: code 10
- Marital Status: Single
Annual Salary Requirement
Negotiable
Timeline
Branch Manager
Doves Group Holdings
10.2024 - 01.2025
Telesales Consultant
Telesure Investment holdings
10.2022 - 01.2024
ER Support Zone Agent/ credit controller
Fisrtcare Solutions
10.2018 - 02.2021
Case Manager
DIGI call Assist
10.2017 - 01.2018
Collections clerk
AMROD
05.2017 - 04.2018
Receptionist/Switchboard Operator
AMROD
03.2017 - 04.2017
Receptionist
ABSA
09.2016 - 02.2017
Business Development Consultant
XEROX
04.2016 - 08.2016
Receptionist/Switchboard operator
INN STAFF (STANDARD BANK)
07.2014 - 08.2015
Customer Service Consultant
Standard bank of South Africa
07.2013 - 06.2014
Sales Consultant
I talk Cellular
01.2012 - 06.2012
Sales Consultant
Val-prod Holding
01.2010 - 12.2010
Sales Assistant
Woolworth's
09.2007 - 12.2009
Warehouse Assistant
Game Soweto
11.2006 - 08.2007
Grade 12 - English, Zulu, Geography, History, Home Economics, Personal Lines
Fidelitas Comprehensive School
01.2005 - 11.2022