Hi, I’m
Sameera Vanker
IT Delivery Manager
Lenasia,GP
Summary
As the Delivery Manager at Smollan (DataOrbis) for the past four years, my primary role involves ensuring that reporting, analytics, and technology are readily available for our field teams, servicing esteemed clients such as Tiger Brands and Unilever. Leading a remote team of IT professionals, I focus on enabling data accessibility and efficient task capture through our internal app. These efforts contribute to comprehensive reports that empower clients to make strategic decisions for a competitive advantage. In addition to overseeing daily operations, I handle data science, budgeting, and resource allocation. With a BCom HR degree, Paralegal and IT certifications, I possess diverse skills crucial for leadership. Thriving under pressure, excelling at problem-solving, and emphasizing strong work ethics and attention to detail have enabled me to achieve recognition as a top achiever within my current company. Combining a harmonious balance between technology and business requirements, I am passionate about retail data and eager to broaden my horizons.
Overview
16
years of professional experience
Work History
DataOrbis | Smollan
Delivery Manager
10.2020 - Current
Job overview
- Maintaining positive relationships with customers
- Identifying customer needs and overseeing service delivery within the business context
- Leading the delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently
- Actively involved in recruiting, hiring, training, and supervising delivery team members
- Monitoring and maintaining the operational budget for the delivery department
- Assessing customer feedback and using creativity to establish, improve, and refine services
- Remaining organised and meeting deadlines
- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise
- Ensuring that deliverables are met within strict deadlines
- Troubleshoots data queries
- Delivers to the client re contractual obligations
- Facilitates conversations, meetings, workshops with team "players" to drive out the delivery / project success
- Project tracking
- Team efficiencies
- Team member growth & engagement
- Reporting on project contractual obligations
- Day-to-day co-ordination on progress, prioritisation and problem solving with the Delivery team
- Team mentor
- Profitability tracking
- Project / task facilitator
- Work in close collaboration with project leads, business analysts and stakeholders to ensure appropriate definition of project goals, deliverables, and acceptance criteria
- Co-ordinate data governance and other data activities across embedded functions
- Support the process of documenting business requirements from stakeholders
- Support prioritisation of the requirements catalogue/user story backlog
- Co-ordinate interactions with the business platforms/entities
- Create and deliver project work plans and revise as appropriate to meet changing needs or requirements
- Identify resources and assign responsibilities to deliver required project outcomes
- Oversee and control the delivery activity across the business
- Drive the projects to completion, including re-planning and finding alternative approaches to overcome obstacles to project progress
- Identify, assess, and appropriately mitigate risk to project delivery
- Building, tracking, maintaining, and reporting of project budgets and forecasts
- Manage third party data providers (where applicable)
- Manage data and applications system support
- Drive the standardisation of data management practices within GM in line with organisational frameworks in order to encourage and enable a uniform and consistent view of data across the organisation
- Manage and refine the Data Operating model, including the data provisioning layer (DPL) and curated data in support of the single view data domains and ensure the simplification of IT data and information architecture
- Managing application maintenance outsourcing
- Directing software contract agreements
- Implementing and monitoring standards and service level agreements by coaching others
- Lead a team responsible for application software updates
- Oversee teams' daily operations and functions which include user support and delivery to client
- Represent Delivery at Group Data Committees, forums and priority planning events to ensure alignment to Group Data Strategy
- Socialise the data requirement nuances and influence priority and consideration of these nuances in policy, data platform and application capability and practice design solutions.
DataOrbis
Senior Operations Data Analyst
06.2019 - Current
Job overview
- Data source interaction and engagement
- Ensure that data was received, verified and loaded into the system
- Data processing including data cleansing, checking and analysis
- Daily data capture and process management tasks
- Checking of automatic feeds and ensuring that data received is correct
- Daily, weekly and monthly delivery of reporting frameworks to end users
- Workflow and time management
- Data management process optimisation and ongoing productivity refinements
- Routine data administration
- Saving of data checks
- Maintenance of quality by establishing and enforcing standards and processes
- Interaction within the various teams to ensure timely delivery of reports
- Analysed trends and establish irregularities
- Data interpretation and feedback to clients when required
- Co-ordinated duties, roles and responsibilities in the team
- Liaised with Clients, Vendors and respective Client Success Managers in order to support and fulfil client requests
- Investigate and provide insightful feedback on client specific requirements or queries
- Innovation and maintenance of current operational process
- Implemented new processes that enhanced operational efficiencies
- Central reference point for junior team members
- Mentored, coached, guided and assisted junior staff.
DataOrbis
Operations Data Analyst
07.2018 - 05.2019
DataOrbis
Junior Operations Data Analyst
09.2017 - 06.2018
Job overview
- Data source interaction and engagement
- Ensure that data was received, verified and loaded into the system
- Data processing including data cleansing, checking and analysis
- Daily data capture and process management tasks
- Checking of automatic feeds and ensuring that data received is correct
- Daily, weekly and monthly delivery of reporting frameworks to end users
- Workflow and time management
- Data management process optimisation and ongoing productivity refinements
- Routine data administration
- Saving of data checks
- Maintenance of quality by establishing and enforcing standards and processes
- Interaction within the various teams to ensure timely delivery of reports
- Analysed trends and establish irregularities
- Tackled queries and provided resolution
- Data interpretation and feedback to clients when required.
Lemon Zest Consulting
Recruitment Consultant
07.2015 - 10.2015
Job overview
- Designed job adverts
- Advertised vacancies
- Sourced candidates via PNet, LinkedIn and Facebook recruitment tools
- Screened CV’s
- Cold calling
- Liaised with customers and candidates via email / telephone
- Conducted telephonic interviews
- Uploaded candidate information onto Placement Partner
- CV compilation
- Updated information on Placement Partner when necessary
- Interviewed potential candidates
- Requested relevant documents from candidates
- Scanned and uploaded candidate documents onto Placement Partner
- Filed candidate documents
- Conducted reference checks
- Conducted credit checks of candidates for employment screening purposes
- Took candidate fingerprints for employment screening purposes
- Uploaded candidate applications onto various job portals on client sites
- Arranged candidate interviews with clients
- Provided feedback to candidates including management of regret emails and phone calls to candidates
- Discussed offers with candidates
- Obtained signed offers from candidates
- Inter-acted with clients when required
- Provided detail on activity reports.
Muslim Hands
Receptionist & Administrator
02.2015 - 05.2015
Job overview
- Screened and transferred calls
- Collected and recorded donations
- Updated database
- Co-ordinated volunteers
- Researched and networked
- Greeted and welcomed suppliers and donors
- Project co-ordination
- Meeting co-ordination
- Took minutes
- Attended to invoicing
- Ordered stationery
- Made social media updates
- Sent and received faxes
- Collated data and reported on it
- Typing, attended to emails & filing
- Arranged for deliveries and collections.
Principal Class Placements
Recruitment Consultant
08.2014 - 12.2014
Job overview
- Designed job adverts
- Advertised vacancies
- Sourced candidates via PNet and LinkedIn recruitment tools
- Screened CV’s
- Cold calling
- Liaised with customers and candidates via email / telephone
- Conducted telephonic interviews
- CV compilation
- Requested relevant documents from candidates
- Conducted reference checks
- Arranged candidate interviews with clients
- Provided feedback to candidates including management of regret emails and phone calls to candidates
- Inter-acted with clients when required.
Standard Bank (Home Loans - EasySell)
Administrator & MIS Specialist
08.2011 - 02.2014
Job overview
- Called existing Standard Bank clients holding delinquent home loan accounts and offered assistance with mandates to sell their properties and relieve them of their debt
- Liaised with shareholders, clients, superiors, real estate agents, technical team, attorneys, assessors
- Generated departmental statistics
- Developed and suggested strategies
- Attended to and supervised up to 13 generic email accounts
- Consolidated statistics and information of the various functions within the department
- Reported on of sales activities on a daily and monthly basis up to director level
- Met with different departments and engaged them to align strategies within the company
- Lead a team from a statistical perspective
- Assisted colleagues with difficult clients
- Monitored the property assessment process
- Investigated and resolved complaints timorously
- Protected the bank’s interest and ensured that the image of Standard Bank was maintained.
Standard Bank (Home Loans – Pre-legal)
Account Management Consultant, QA Analyst, Liaison Officer
02.2008 - 07.2011
Job overview
- Outbound: Contacted delinquent customers
- Negotiated repayment plans
- Dealt with email correspondence
- Account rehabilitation
- Initiated legal process
- Updated customer details
- Recorded of customer agreements on the database
- Inbound: Received calls from delinquent customers
- Re-directed calls to the relevant departments
- Negotiated repayment plans
- Account rehabilitation
- Updated customer details
- Recorded of customer agreements on the database
- QA Analyst: Listened to pre-recorded, remote, random and live inbound and outbound calls
- Graded calls according to a defined call script
- Identified areas of improvement and accomplishment
- Set-up coaching sessions with call centre staff
- Provided call feedback to call centre staff
- Mentoring: Provided feedback to team leaders and managers
- Analysis reports
- Liaison Officer: Handled customer queries and complaints received via email
- Investigated and resolved complaints timeously
- Designed suitable solutions
- Liaised with the relevant departments to ensure complaint resolution
- Provided feedback to clients – telephonically and via email
- Reported back to management
- Identified areas of risk and suggested suitable solutions to management
- Implemented protection strategies
- Protected the bank’s interest and ensured that the image of Standard Bank was maintained.
Education
UNISA
Degree: Bcom HR
University Overview
Status: Completed
IBM Coursera
Certificate: Data Engineering
University Overview
Status: Completed
IBM Coursera
Certificate: Data Analytics Essentials
University Overview
Status: Completed
Gibs Business School
Certificate: Women in Leadership
University Overview
Status: Completed
South African School of Paralegal Studies
Certificate: Wills & Estates
University Overview
Status: Completed
South African School of Paralegal Studies
Certificate: Debt Management
University Overview
Status: Completed
South African School of Paralegal Studies
Certificate: Civil Litigation
University Overview
Status: Completed
South African School of Paralegal Studies
Certificate: Contract & Corporate Law
University Overview
Status: Completed
Lenasia Secondary SchoolLenasia, South Africa
High School Diploma
04.2001
Skills
MS Office (Powerpoint, Word, Excel, Teams)
Drivers License
Code B
EE Status
Indian Female
Personal Information
- Notice Period: Two Calendar months
- Date of Birth: 10 March 1990
- Nationality: South Africa
Timeline
Delivery Manager
DataOrbis | Smollan
10.2020 - Current
Senior Operations Data Analyst
DataOrbis
06.2019 - Current
Operations Data Analyst
DataOrbis
07.2018 - 05.2019
Junior Operations Data Analyst
DataOrbis
09.2017 - 06.2018
Recruitment Consultant
Lemon Zest Consulting
07.2015 - 10.2015
Receptionist & Administrator
Muslim Hands
02.2015 - 05.2015
Recruitment Consultant
Principal Class Placements
08.2014 - 12.2014
Administrator & MIS Specialist
Standard Bank (Home Loans - EasySell)
08.2011 - 02.2014
Account Management Consultant, QA Analyst, Liaison Officer
Standard Bank (Home Loans – Pre-legal)
02.2008 - 07.2011
Lenasia Secondary School
High School Diploma
04.2001
UNISA
Degree: Bcom HR
04.2020
IBM Coursera
Certificate: Data Engineering
04.2021
IBM Coursera
Certificate: Data Analytics Essentials
04.2021
Gibs Business School
Certificate: Women in Leadership
04.2023
South African School of Paralegal Studies
Certificate: Wills & Estates
04.2009
South African School of Paralegal Studies
Certificate: Debt Management
04.2009
South African School of Paralegal Studies
Certificate: Civil Litigation
04.2009
South African School of Paralegal Studies
Certificate: Contract & Corporate Law
04.2009
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