Salomie Pretorius
Support Consultant
Gauteng
Summary
I would describe myself as a very determined and highly motivated person. I take my job seriously and can see things in perspective. I am an optimist, but also a realist who copes well when the going gets tough. I am good at finding solutions to problems as well as being quite easy to work with. I have an eye for detail and believe in doing things right the first time. I believe in work values, integrity, reliability, responsibility and dedication which will be an asset to my career!
Overview
16
16
years of professional experience
Work History
Support Consultant
Siyakhanda International Trade Concepts (Pty) Ltd
Centurion, Gauteng
03.2022 - Current
- Developed comprehensive training materials for new team members, ensuring a smooth onboarding process.
- Mentored junior consultants in best practices for providing exceptional customer service and technical expertise.
- Streamlined support processes for improved efficiency and reduced response times.
- Established clear communication channels between internal teams and clients, facilitating seamless information exchange.
- Making sure the System is stable for the client to receive SARS Communication.
- Arrange updates for the client to meet the latest SARS requirements.
- Ensured adherence to industry standards by staying current on emerging technologies and trends in the field of IT support consulting.
- Participated in regular team meetings to discuss ongoing projects, share best practices, and identify areas for potential improvement.
- Escalated critical incidents to higher-level support personnel when necessary for prompt resolution while maintaining clear communication lines with affected stakeholders throughout the process.
- Enhanced customer satisfaction by addressing and resolving technical issues effectively.
- Prepared employee schedules for maximum coverage during key hours.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
AIR FREIGHT AND ASSISTING MARINE CONTROLLER
GAC Laser
07.2013 - 07.2020
- Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
- Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Ensured compliance with tax regulations by managing the timely preparation and filing of all required returns.
Toos Administrator
Woolworths
02.2011 - 06.2013
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Head of Social Committee.
- Woolworths had a new program to create work for the hearing impaired. I knew how to do sign language and it was easy for me to communicate with her. We worked together on the same shifts and as she worked with me to offload the cooling and perishable trucks.
- Achieved employee of the month twice and employee of the year once
- If they need some help in certain departments, they will come and ask me if I can assist them knowing that I will do a great job.
Au Pair
Mom and Dad of the 2 Boys
01.2010 - 01.2011
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Implemented daily routine to maintain structure and stability
- Improved children''s language skills through engaging conversations and interactive language games.
- Kept children's areas neat and clean.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Provided reliable transportation to various appointments, activities, and outings while maintaining safety standards.
- Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
- Implemented creative activities that stimulated child development in areas such as motor skills, cognitive abilities, and social interactions.
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Completed a Dutch course, so I can communicate with the kids and the people in the city
Personal Assistant to the Owner
Uhuru Guest Farm
06.2008 - 12.2009
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Maintained appropriate filing of personal and professional documentation.
- Contributed to successful project execution by assisting with planning, implementation, and monitoring progress.
- Optimized time management for the owner with effective calendar organization and event coordination.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
- Safeguarded sensitive information through meticulous maintenance of confidential files and records.
- Facilitated smooth business transactions through diligent management of invoices, expense reports, and budget tracking.
- Displayed absolute discretion at handling confidential information.
- Organized and attended meetings and compiled related documents and reports.
- Arrange trips for the Guest on the Wild Farm.
- Occasional Waitressing to assist with shortage at a function.
Education
High School Diploma -
High School Monument Parks
Cape Town, South Africa 04.2001 -
Skills
Empathy and patience
IT troubleshooting
Training and coaching
Strong interpersonal skills
Customer service
Office administration
Teamwork and collaboration
Problem-solving
Documentation skills
Team building
Staff management
Performance management
Verbal and written communication
Flexible schedule
Timeline
Support Consultant
Siyakhanda International Trade Concepts (Pty) Ltd
03.2022 - Current
AIR FREIGHT AND ASSISTING MARINE CONTROLLER
GAC Laser
07.2013 - 07.2020
Toos Administrator
Woolworths
02.2011 - 06.2013
Au Pair
Mom and Dad of the 2 Boys
01.2010 - 01.2011
Personal Assistant to the Owner
Uhuru Guest Farm
06.2008 - 12.2009
High School Diploma -
High School Monument Parks
04.2001 -
Similar Profiles
Jaden HamiltonJaden Hamilton
Account Executive at LTDAccount Executive at LTD
Aubrey BogdanAubrey Bogdan
Lead Bartender at LTDLead Bartender at LTD
Keano ThebaudKeano Thebaud
Intern at LTDIntern at LTD