Summary
Overview
Work History
Education
Skills
Timeline
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Mikaela Van Der Haar

Mikaela Van Der Haar

Gauteng

Summary

Dynamic and results-driven professional with extensive experience in customer service at Cosmopolitan. Proven ability to enhance guest relations through strong relationship-building and attention to detail. Adept at managing high-pressure situations while maintaining service excellence, showcasing adaptability and problem-solving skills to ensure customer satisfaction.

Overview

4
4
years of professional experience

Work History

Waitress / Server

Cosmopolitan
12.2024 - Current
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Used cash registers and credit card machines to cash out customers.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Netball Coach

Plumstead High School
05.2024 - 11.2024
  • Implemented a variety of teaching methods, catering to diverse learning styles among athletes on the team.
  • Created a positive and supportive environment, fostering strong relationships between players and coaching staff.
  • Supported athletes in achieving academic goals while balancing their commitment towards training schedules.
  • Celebrated team successes regularly instilling pride and enthusiasm in players driving higher levels of commitment.
  • Ensured player safety by enforcing strict adherence to rules and guidelines during practice sessions and games.
  • Improved athletes'' skills through comprehensive training sessions tailored to individual needs.
  • Enhanced team performance by developing and implementing effective netball coaching strategies.
  • Developed personalized fitness programs to maximize athlete endurance and strength on the court.
  • Fostered strong partnerships with local schools by conducting clinics aimed at introducing young children to netball.
  • Managed administrative tasks including scheduling practices, coordinating travel arrangements, budgeting resources effectively.
  • Organized team-building activities, enhancing communication among players and strengthening team cohesion.

Netball Coach

Wynberg Girls Junior
04.2024 - 08.2024
  • Implemented a variety of teaching methods, catering to diverse learning styles among athletes on the team.
  • Created a positive and supportive environment, fostering strong relationships between players and coaching staff.
  • Supported athletes in achieving academic goals while balancing their commitment towards training schedules.
  • Celebrated team successes regularly instilling pride and enthusiasm in players driving higher levels of commitment.
  • Ensured player safety by enforcing strict adherence to rules and guidelines during practice sessions and games.
  • Increased athlete motivation with engaging drills and exercises designed to challenge their abilities and develop resilience.
  • Improved athletes'' skills through comprehensive training sessions tailored to individual needs.
  • Developed personalized fitness programs to maximize athlete endurance and strength on the court.
  • Fostered strong partnerships with local schools by conducting clinics aimed at introducing young children to netball.

Kitchen Assistant

Marvin CM Foods
02.2024 - 03.2024
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Enhanced kitchen efficiency by maintaining clean and organized workstations.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Production Worker

Dustoes
06.2021 - 09.2021
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Organized work to meet demanding production goals.
  • Used equipment properly to avoid workplace hazards or injuries producing Medical socks

Education

High School Diploma -

Florida Park High School
Florida, Roodepoort
04.2001 -

Skills

    Customer service

    Dining area maintenance

    Guest relations management

    Attention to detail

    Time management

    Adaptability and flexibility

    Problem-solving

    Product knowledge

    Relationship building

Timeline

Waitress / Server

Cosmopolitan
12.2024 - Current

Netball Coach

Plumstead High School
05.2024 - 11.2024

Netball Coach

Wynberg Girls Junior
04.2024 - 08.2024

Kitchen Assistant

Marvin CM Foods
02.2024 - 03.2024

Production Worker

Dustoes
06.2021 - 09.2021

High School Diploma -

Florida Park High School
04.2001 -

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Mikaela Van Der Haar