Sally Vosloo
Sedgefield
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Admin Assistant
Pine Lake Marina
Sedgefield
12.2017 - 09.2022
- Performed routine clerical tasks by scanning, filing and copying documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Calculated hours and submitted payroll to achieve timely distribution of funds.
- Performed routine analysis and calculations to process data for internal reports.
- Generated reports and typed letters in Word.
- Offered technical support and troubleshot issues to enhance office productivity.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Organized data into multiple spreadsheets to streamline data.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Front Office Manager
Wilderness Dunes
06.2015 - 06.2017
- Standardized office structures and processes to promote collaboration and increased performance.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained store equipment, printers and fax machines.
- Maintained accurate records of bookings on hotel reservation system.
- Managed online booking inquiries and assisted guests.
- Handled reservations and answered questions from interested patrons.
- Provided customers with information about availability and pricing.
- Worked closely with front desk to achieve full occupancy of property.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Personal Assistant, Front Office Manager, Rental Agent
Mr S Van Huyssteen, Remax Lakes, Monarch Rentals
01.2015 - 05.2015
- Prepared agendas and took notes at meetings to archive proceedings.
- Created, prepared and delivered reports.
- Updated company database with new property listings or added amenities.
- Maintained appropriate filing of personal and professional documentation.
- Maintained and organized all shared drives, documents and spreadsheets.
- Updated spreadsheets and created presentations.
- Attended meetings, took notes and tracked action items.
Rental Agent
Monarch Rentals
Benoni
02.2014 - 11.2014
- Updated company database with new property listings or added amenities.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Coordinated appointments to show marketed properties.
- Communicated effectively with owners, residents and on-site associates.
Admin Assistant
Remax Lakes
Sedgefield
04.2006 - 12.2013
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Edited documents to improve accuracy of language, flow and readability.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Offered technical support and troubleshot issues to enhance office productivity.
- Scheduled office meetings and client appointments for staff teams.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone or postal mail.
- Troubleshot copy machines and printers and scheduled service as needed.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Head of Reservations
GRC Resorts
Sedgefield
02.1997 - 04.2006
- Improved operations through consistent hard work and dedication.
- Increased customer satisfaction by resolving issues.
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and other communications.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Knysna High School
Skills
- Strong organizational, administrative and analytical skills
- Excellent computer skills with knowledge of all Microsoft Office packages, Photoshop CS4, PhotoScape, ITC, Facebook, Twitter, Pinterest, Flickr, Outlook, Thunderbird and The Internet
- Excellent ability to maintain confidentiality
- Ability to produce consistently accurate work even whilst under pressure
- Ability to multi task
- The motivation to learn new knowledge and skills
- Self-motivated, proactive and hardworking
- Payroll administration experience
- Computer literacy
- Social media
Languages
English
Native language
Afrikaans
Proficient
C2
French
Beginner
A1
Timeline
Admin Assistant
Pine Lake Marina
12.2017 - 09.2022
Front Office Manager
Wilderness Dunes
06.2015 - 06.2017
Personal Assistant, Front Office Manager, Rental Agent
Mr S Van Huyssteen, Remax Lakes, Monarch Rentals
01.2015 - 05.2015
Rental Agent
Monarch Rentals
02.2014 - 11.2014
Admin Assistant
Remax Lakes
04.2006 - 12.2013
Head of Reservations
GRC Resorts
02.1997 - 04.2006
Knysna High School