Salamina Kagiso Douglas

Attend to customers queries and complaints proactively. Attend to customers on showroom floor and attend to general telephone queries timeously. Supporting existing clients with service related requirements. Do administration and meet deadlines. Follow up on referrals. Prepare and get vehicles ready for delivery timeously. Sell used cars and conduct after sales service. Conduct demonstrations and prospect new clients.

• Attend to customer queries and complaints proactively. Attend to customers on the showroom floor and attend to general telephone queries, timeously. Support existing clients with service related requirements. Do administration timeously and accurate, meet deadlines. Follow up on referrals. Prepare and get vehicles ready for delivery timeously. Sell used vehicles. Conduct after sales service.
• Conduct demonstrations, client feedback. Prospect new customers.

• Attend to customer queries and complaints proactively. Attend to customers on the showroom floor and attend to general telephone queries, timeously. Support existing clients with service related requirements. Do administration timeously and accurate, meet deadlines. Follow up on referrals. Prepare and get vehicles ready for delivery timeously. Sell new vehicles. Conduct after sales service.
• Conduct demonstrations, client feedback. Prospect new customers

• Attend to customer queries and complaints proactively. Attend to customers on the showroom floor and attend to general telephone queries, timeously. Support existing clients with service related requirements. Do administration timeously and accurate, meet deadlines. Follow up on referrals. Prepare and get vehicles ready for delivery timeously. Sell used vehicles. Conduct after sales service.
• Conduct demonstrations, client feedback. Prospect new customers

• Attend to customer queries and complaints proactively. Attend to customers on the showroom floor and attend to general telephone queries, timeously. Support existing clients with service related requirements. Do administration timeously and accurate, meet deadlines. Follow up on referrals. Prepare and get vehicles ready for delivery timeously. Sell used vehicles. Conduct after sales service.
• Conduct demonstrations, client feedback. Prospect new customers

• Booking customer’s vehicles for service
• Ensuring customers’s are satisfied with the service and educating them about everything about their vehicles.

• Exceeding monthly targets by helping walk-in-clients and cold calling clients, selling personal loans, Vehicle finance, Investments and Funeral Covers. Going to Different companies and doing presentations about our products and retaining our existing clients.

• To grow the client base/portfolio by identifying and fulfilling client/small business needs and providing consistent excellent service to ensure the retention, satisfaction and expansion of the client base. Meeting and exceeding targets. Selling all banking products: Current accounts Savings accounts Investments Funeral Covers Personal Loans Credit cards Home loans Vehicle Finance

• Proactively contact customers to ensure investments are retained through Reinvestments; this is achieved through the actioning of the data listing provided on a daily basis minimum of 80 calls per day. Provide full benefits and features of all investment products to customers as when required. Scrutinize, plan and review call sheets according to database listing received. Negotiating of rates with the treasury department on behalf of the customer. Communicate various interest rates per investment product and the period of the investment to the customer Achieve targets to the value of Reinvestments, secondary targets, campaign related targets and shortfall focus.
• DEPARTMENT: Savings and Investments

• Selling Personal Loans to clients, administrative work (requesting client’s documents), paying-out the client’s loan money electronically once it’s been approved and capturing the team’s daily stats on the spreadsheet.
• DEPARTMENT: Personal Loans

• Selling Life Insurance, Funeral Covers, Education Plan and Investments. and advising clients on their finances. Face to Face client base. Going to different companies and doing presentations about our different products.