Rudzani Rikhotso
Johannesburg
Summary
Currently serving as senior secretary, providing high-level administrative support and ensuring efficient office operations. Senior Secretary skilled in managing administrative operations and maintaining confidentiality. Organises filing systems and coordinates travel arrangements to enhance efficiency. Delivers professional communication and ensures seamless meeting preparations. Dedicated professional excelling in customer relationship management and communication. Resolves enquiries and issues with a focus on delivering positive experiences. Supports team efforts with effective documentation and information sharing.
Overview
14
14
years of professional experience
Work History
Senior Secretary
Transnet
Johannesburg
2025.06 - Current
- Oversaw administrative operations as senior secretary in inland region office.
- Handled emails and written business correspondence on behalf of senior office staff.
- Organised and maintained filing systems, both electronic and paper-based, to uphold data confidentiality and ease of access.
- Worked with Microsoft Word and Google Docs to complete word processing tasks.
- Handled incoming calls and enquiries, offering professional assistance and directing to appropriate departments for further action.
- Dealt with confidential and sensitive data and appropriately maintained records.
- Took accurate and detailed notes at meetings covering agenda items, action points and proposals.
- Documented and shared weekly meeting minutes.
- Organised personal and professional calendars, sending reminders and updates for upcoming meetings and events.
- Drafted, reviewed, and distributed professional correspondence, including emails, letters, and memos to support business communication.
- Prepared meeting spaces and equipment for events and presentations.
- Communicated meeting action points to relevant staff for prompt resolution.
- Coordinated travel arrangements for senior staff, including flights, accommodation, and itineraries, ensuring smooth business operations.
RMD Call Centre Agent
Transnet
Johannesburg
2024.07 - 2025.05
- Managed internal calls related to Transnet property and ensured accurate uploads onto SAP.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Remained calm under pressure to handle customer complaints and solve problems.
- Responded to customer emails with accurate, professional replies.
Protectional Officer
Transnet
Johannesburg
2012.10 - 2024.06
- Monitored CCTV systems across entire Carlton Centre to ensure comprehensive surveillance of premises.
- Investigated complaints and took corrective actions, improving service quality and customer satisfaction.
- Assessed risk and made critical decisions under pressure to protect life and property during high-risk situations.
- Participated in specialised training programmes to enhance skills in areas such as firearms, public order, and investigative techniques.
- Responded to accidents to provide first aid and alert additional police and emergency personnel.
Education
Certificate of Higher Education - Real Estate
Regent Business school
Johannesburg, GP 2026 - Current
Certificate of Higher Education - Foundation In Financial Management
IQ Academy
Johannesburg, GP 2025 - 2025
Matric
Jonathan Mushaathams]a
Limpopo 2010 - 2010
Skills
- Administrative operations
- Business correspondence
- Document management
- Meeting coordination
- Travel arrangements
- Customer relationship management
- Time management
- Professional communication
- Event preparation
- Positive attitude
- Customer Service
- Creative thinking
- Telephone manner
- Computer literacy
Languages
English
First Language
Hobbies and interests
- Reading
- Cooking
- Yoga
Timeline
Senior Secretary
Transnet
2025.06 - Current
RMD Call Centre Agent
Transnet
2024.07 - 2025.05
Protectional Officer
Transnet
2012.10 - 2024.06
Certificate of Higher Education - Real Estate
Regent Business school
2026 - Current
Certificate of Higher Education - Foundation In Financial Management
IQ Academy
2025 - 2025
Matric
Jonathan Mushaathams]a
2010 - 2010