Rudzani Mothelo

• Responsible for all walk in customers for MTN account queries, warranty bookings, OBF, payments of accounts, sales and after sales customer service
• Responsible for cash and stock handling
• Responsible for safe keeping, and safe guard of stock in store.

Assist in the Inventory back-office Duties

• Ensuring management of Inventory Stock and ensuring the storeroom is clean and organized.
• Receive stock into the store system, inline with the approved purchase order and physical pack stock in the correct location, this is to allow for the picking of orders speedily
• Ensure all new goods are received and properly stored safe in the storeroom and easy to locate.
• Responsible for stock count daily, monitor the stock Bin vs Stock on hand, to pick up variances and stock discrepancies
• Investigate issues regarding stock discrepancies or variances
• Ensure that damaged stock found need to be reported and returned to the warehouse
• Responsible to handle backorder GRN notes on the system with priority
• Ensure stock from Credits must be Received and packed away in the correct locations
• Handle OBF returns and Warranty bookings

• Analyze big data- clients financials, bank statements, and pay slips in correspondence with TransUnion to ensure affordability
• Ensure that all vetting required documents are received and vet application to ensure is done within agreed SLA, and inline with MTN Policy, Processes and Procedure.
• Responsible to assist walk in client with Credit Vetting related queries on their applications.

• Established ecellent customer service
• Assist walk in customers and increased retained customers
• Responsible to answer inbound calls for MTN prepaid customers and decreased call handle rate,

• Perfomed data capturing
• Responsible for rectifying error on SAP and notify direct report on error rectified

• Responsible for stock taking, Physical count of stock and merchandising
• Responsible to receive stock and ensure safe keeping and dispatching of stock
• Ensure back-order management, answering telephone and assisting customers ordering telephonically
• Responsible for direct assisting clients on floor