Rudo Svinu
Johannesburg
Summary
Expert in providing comprehensive administrative support, managing executive schedules, and coordinating meetings to enhance time management and resource allocation. Skilled in customer service with a focus on timely resolution of inquiries and meticulous record-keeping. Strong organizational abilities enable effective multitasking and streamlined office operations.
Overview
17
17
years of professional experience
Work History
Executive Administrative Assistant
NATIONAL PHARMACY AGENCY
Johannesburg
01.2018 - Current
- Managed executive calendars, scheduled appointments, and organized meetings to optimize senior management's time.
- Coordinated internal and external meetings, ensuring all stakeholders were engaged.
- Prepared and distributed meeting agendas, minutes, and related documents to ensure clear communication and follow-up.
- Provided administrative support to senior management and executives for daily operations.
- Handled emails, telephone calls, and correspondence while maintaining confidentiality.
- Maintained organized electronic and physical records, files, and databases for easy retrieval.
- Assisted executives with presentations, documents, and special projects.
- Supported payroll administration by ensuring accurate data capture during processing.
Customer Service Representative / Sales Support
DIRECT CHANNEL HOLDINGS
01.2015 - 01.2018
- Addressed customer enquiries via phone, email, and online channels, ensuring timely and accurate information delivery.
- Assisted customers with orders, refunds, exchanges and shipment tracking.
- Resolved customer complaints professionally while maintaining good relationships.
- Recorded customer information and interactions accurately in CRM systems.
- Followed up with customers to make sure their issues were fully resolved.
- Educated customers about products, services, policies and procedures.
- Managed several customer enquiries and administrative tasks while meeting response-time targets.
- Maintained accurate customer records and ensured information was updated.
Office Assistant
LIBERTY LIFE
01.2010 - 01.2015
- Coordinated incoming and outgoing emails and office communication to ensure timely information flow.
- Assisted with day-to-day office administration and organisation.
- Scheduled meetings and appointments with potential clients.
- Assisted with client communication and general office support.
- Managed office inventory and supplies to ensure availability.
- Maintained professional and welcoming company image to enhance client interactions.
- Supported the smooth running of daily office activities.
Education
Matric / High School Diploma -
Herbert Mdingi Adult School
Johannesburg01-2016
Business Administration Diploma -
SACOB
JohannesburgSkills
- Executive support
- Calendar management
- Meeting coordination
- Email management
- Document preparation
- Confidential information handling
- Data entry and database oversight
- Microsoft Office proficiency
- Customer support
- CRM expertise
- Executive support
- Onboarding coordination
- Financial reporting
- Problem solving
- Time management
- Multitasking abilities
- Professional communication
Timeline
Executive Administrative Assistant
NATIONAL PHARMACY AGENCY
01.2018 - Current
Customer Service Representative / Sales Support
DIRECT CHANNEL HOLDINGS
01.2015 - 01.2018
Office Assistant
LIBERTY LIFE
01.2010 - 01.2015
Matric / High School Diploma -
Herbert Mdingi Adult School
Business Administration Diploma -
SACOB