Rudi Pieterse

• Troubleshoot complex technical issues, providing timely resolution to minimize disruptions.
• Maintain and upgrade computer equipment as necessary.
• Install, configure, and troubleshoot computer hardware and peripherals.
• Handle warranty and out-of-warranty repairs.
• Maintain high levels of customer satisfaction by resolving technical issues promptly.
• Perform diagnostics and repair services within SLA timeframes.

- Supervise over (4) on-site technicians for the University of

Petoria, Government, TUT & Retail.

- Government & Retail Warranty Repairs

- Make sure that all Warranty repairs (Proline Computers) are done as soon as possible. (According to the SLA's)

- Providing support to Students from the Dell foundation

- Ensure that new computers are configured and installed according to the University's SLA.

- Installation of new computers.

- Imaging of Notebooks and PC's

- Hardware support to the University's Lan Administrators and users.

- Advice users when needed on best / new products to purchase.

- Assist with Student Initiative (Laptops & Tablets)

- Give support to Government IT department and retail shops.

- Responsible for stock on-site (R80 000) for warranty repairs (University, Government & Retail)

- Assure to liaise with Government IT department once a week to ensure that SLA requirements is attended to at all times.

- Assist with Audio & Visual setup/installation for Infrasol

- Attend weekly Supervisor meetings.

- Attend Monthly Vendor meeting with University of Pretoria.

Responsible for distributing & control of all official

Cell phones in Area Pretoria (All stations and detective branches)

- Do fault finding on the Cellphones and minor repairs.

- Ensure that all the TMS (Telephone Management System) is up and running in Area Pretoria on different suppliers (Telkom, AST & Dimension Data

- The gathering of information regarding training standards and training of users in different systems;

- Training of users for the Persal & Persap Administrative system,

ensure continuous training and retraining of users and system coordinators;

- The establishment of data integrity and the correct usage of the systems;

- The rendering/ coordinating of a support service to users with regard to system changes, deficiencies and the general use of the systems;

- The management of all system coordinators at all stations detectives and units in area Pretoria;

_ Ensure effective and efficient service delivery of information

technology services;

- Investigation of the non- and or incorrect usage of the systems / hardware;

- Submission of reports to the Area Commissioner and different Area Heads in connection of the crime statistics of our stations and units in area Pretoria;

- The execution of a needs analysis with regard to computer hardware/software for the implementation of systems.

- Member of the Information Technology Committee;

- Management of system security;

- investigate applications for equipment and submit a full report to our Provincial Head with the quotations received from our Sita offices;

- Recommendations of all computer equipment in area Pretoria;

- Helping clients on the Systems

Ex. CAS, Persal/Persap, Documentary, FireArm System and Circulation

- Software support

- Responsible for the installation of telephone lines & systems (Telkom, AST (Philips) & Dimension Data at the Stations and other offices

- Distributing of the computers to all the

Stations in the Area.

- Helping users with minor problems regarding hardware and Software

- Help with the Daily, Weekly and

Monthly Audit of the Crime Administration System

- Member of the Information Technology Committee.

- Management of system security.

- investigate applications for equipment and submit a full report to our Provincial Head with the quotations received from our Sita offices.

- Recommendations of all computer equipment in area Pretoria.

- Helping clients on the Systems

Ex. CAS, Persal/Persap, Documentary, FireArm System and Circulation

- Software support

• Resolved client software issues and performed PC repairs
• Installed LAN/WAN networks and provided printer maintenance.

• Assisted in setting up and managing an Internet Café
• Provided training on Windows and MS Office.

• Logged and resolved calls for hardware/software issues
• Trained new employees on relevant systems.