Thami Radebe
IT Senior Support Engineer
Summary
Experienced Support Engineer familiar with user support and root cause analysis. Advanced knowledge of IT Support operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Skilled IT Support Engineer successful at using judgment and advanced technical acumen to make positive impact on IT . Forward-thinking and resourceful professional with diligent mindset and disciplined approach. Subject Matter Expert in IT Technical support.
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert IT Technical and Software user support. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Competent IT Engineer well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Results-oriented Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Administration position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
8
8
years of post-secondary education
Work History
Senior Support Engineer
Thirdstream
05.2022 - Current
- Responsible for the day to day IT Operations on the Wits RHI and WHC Servers, Office 365, Azure AD, Intune Management and Helpdesk support to users calls and site visit to clients to ensure ICT problems are resolved within the required SLA.
- Train Junior Technicians and Interns with the ICT and assist to resolve the problems that they cannot resolve.
- Lead ICT Projects like Intune, Conditional Access, Deployments and training
- Availability: Immediate
ICT Manager
The Mvula Trust
01.2020 - 04.2023
- Responsible for IT Management and support of IT Infrastructure, Servers, Software and Hardware for The Mvula Trust Head Office, Limpopo, East London and Kwa Zulu Natal regions with a staff of 120 people.
- Managing Active Directory, Exchange, Servers, Helpdesk, Office 365 and Users Desktop and laptops on the LAN,WAN, VOIP
Manager and IT Support Consultant
Star ITConsultancy
08.2015 - 01.2020
- Responsible for IT Management and support of IT Infrastructure, Servers, Software and Hardware for small businesses that Outsource IT Services.
- I am responsible for IT Services for 10 companies Mokala Engineers International, Matlotlo Group, BPS Capital, Mamepe Capital, Zalo Capital, Capital KYU, Bopa Moruo, Priority Tax, Moshe Capital, RHO Capilal, Royal Square , GM Investments, which started at Deutsche Bank Centre for Entrepreneurs as Enterprise Development Programme which helps grow their companies.
- I have also helped the following companies Golden Dice, KLM Investments, Laidback Sessions, SGN Renovations and ARIA Technologies Enterprise Development Huaweei and Telkom projects.
- I manage the Network, Email Hosting and Cloud Servers.
- I am an IT adviser and consultant who help resolve IT challenges or problems, also a Hardware and Software Reseller.
- I have helped the companies to grow from 2 to 10 or more employees by ensuring their IT systems are functional without any downtime and reducing the cost for IT functions by deploying cloud services like Office 365 and Cloud Server.
- The companies are able to focus on their core businesses without worrying about the IT Services.
IT Support Consultant
DSE Solutions and Projects
04.2011 - 08.2015
- Responsible for IT Management and support of IT Infrastructure, Servers, MS Exchange & MS Office Software and Hardware for small businesses that Outsource IT Services.
- I have improved the turn around times in IT Support for the Gauteng Mercedes Benz, Jeep Chrysler and Supergroup outsourced IT Support Services.
- I have managed 3 servers on Windows SBS 2011 and 2012 R2 for Low Voltage Systems which had 40 employees, Managing Mokala Engineers International IT Infrastructure and Servers for 10 employees.
- I also help the SME's(Matlotlo Group, Gradidge- Mahura Investmenst, BPS Capital, Mamepe Capital, Zalo Capital, Capital KYU, Bopa Moruo,TPM Atttorneys, Vusi Ndlovu Attorneys, Ramokoaka Attorneys, Nika Investments companies in the Deutsche Bank Centre for Entrepreneurs with IT Solutions.
- I have worked with companies from all sectors of industries and including Doctors and Lawyers with private practices
IT Consultant
Nashua Connect
06.2009 - 04.2011
- IT Consultant responsible for the IT Management and support of all IT functions for Capricorn Capital Partners and Fund Managers, Purple Capital, Satrix, Laruim Capital, MVUA Properties Partners, Marlow SA, MOGS, Nashua and Reunert Group IT outsourcing programs.
- I have helped the Traders and fund managers to respond quickly to their investments by ensuring that IT systems are functional without any downtime and responding to all calls on time.
- Have deployed the Blackberry Management Systems for Capricorn, Nashua, Purple Capital and Chicken Licken Head Office.
IT Server Specialist
Clover SA
12.2008 - 06.2009
- Responsible for the management of the 101 Windows 2003 and 2008 Servers on the VM Datacenter for all Clover Branches in South Africa, Botswana, Lesotho and Swaziland.
- Managing the Blackberry Management Server and Mobility devices for VIP, Managers and Marketing teams.
- Managing the Lotus Notes email system and Sophos Anti Virus for users above 500, Install IBM Servers, Sophos Anti Virus and ArcServe Backup Administration.
Network Technician and Network Administrator
Reutech Radar Systems and Reunert Defense Logistics
11.2001 - 11.2008
- Responsible for Network Administration on Windows 2000 Active Directory, Win 2000 domain controller, Server Support and troubleshooting Event Log errors on Win 2000, Network Infrastructure.
- Using Group Policy and Organizational Units for Network Access Permissions, Software support, Disk Quotas, DNS, WINS and DHCP Administration, RRAS, Desktop Support, Helpdesk Support, End User Training, Software Audit, Network Cabling & Hardware, Database Administration, MS Office 2000 to 2007 Support, MS Exchange 2000, SQL 2000 Administration, Trend Micro Anti-Virus Software & Spyware Monitoring, Veritas & NetVault Backups, Intranet Webmaster, Syspro, EMS2000, Track-It Software Inventory Control, VPN and Linux Basic Administration, Boardroom IT Infrastructure Maintenance, Disaster Recovery Planning.
- I have achieved the Service Excellence award for helping the companies to Upgrade from the Windows NT Servers to Windows 2000 Active Directory and deployed the Intranet Systems which run Helpdesk Database system ensuring that all the IT calls are attend to and resolved on time without downtime.
Education
Enterprise Development - New Venture Creation NQF Level 4 - Entrepreneurship Skills, Communication Skills, Business Management, Marketing Management, Leadership Management, Mathematical Principles, Financial Management
Aria Technology and MSV Wealth Management
06.2016 - 07.2017
Project Management Certificate - Project management courses
Cape Penisulan Technikon
01.2008 - 12.2008
MCSE 2000 Certified as MCP(Microsoft Certified Professional) - Completed 5 MCSE 2000 Exams Computer Management, Network Management and Active Directory
Bytes Technology
01.2002 - 01.2004
Computer Systems National Diploma - Software Engineering, Database Principles (Clarion), Operating Systems(lLINUX), Microprocessor(A+), Logic Designs(A+), Design Project Network Systems(1-2), Digital Systems(1-3), Programming(1-3 PASCAL, DELPHI, CLARION, VISUAL BASICS), Mathematics(1-4), Electrical Engineering(1-3), Electronics(1-3), Communication Skills, Entrepreneurship Skills
Vaal Triangle Technikon
01.1998 - 12.2000
Matric - Zulu, English, Afrikaans, Mathematics, Physical Science, Biology, Biblical Studies
H. B Nyathi Secondary School
01.1996 - 12.1996
Skills
Office 365 management
Azure administration
Helpdesk support
Network troubleshooting
Intune
Exchange
Sharepoint
Teams
Active Directory management
Intune deployment
Cloud services
IT infrastructure management
Customer service
Project management
Employee training
Technical documentation
Problem solving
Team leadership
Customer support
Application support
Stakeholder engagement
Hardware diagnostics
Server maintenance
Backup and recovery
Security protocols
System administration
Performance tuning
ITIL framework
Disaster recovery
Virtualization technologies
Configuration management
Network management
Operating systems
Incident resolution
Infrastructure monitoring
Advanced troubleshooting
Remote support
Troubleshooting skills
Application installations
Hardware troubleshooting
Incident management
Quality assurance
Technical support
Software support
Customer education
Project coordination
System configuration
User support
Hardware support
Technical analysis
Hardware and software installation
Technical writing
Ticketing systems
Remote assistance
Troubleshooting and Diagnostics
Teamwork
Teamwork and collaboration
Network support
Problem-solving
Software installation
Remote technical support
Microsoft windows and office
Time management
Troubleshooting network issues
Desktop support
Multitasking Abilities
Multitasking
Excellent communication
Customer service expert
Friendly and patient
Decision-making
Hardware and software repair
Technical troubleshooting
Self motivation
Call management
Time management abilities
Adaptability and flexibility
Hardware installation
Verbal and written communication
Diagnostic testing
Network configuration
Effective communication
Team collaboration
Active listening
Organizational skills
Team building
Multitasking capacity
Attention to detail
IT infrastructure
Customer communication and empathy
Problem-solving aptitude
Accomplishments
- 1996, Obtained an A symbol in Biology Matric Exam.
- 1997, Obtained an A in Mathematics in Advanced Matric Programme.
- 1997, Best Student in Science at Reunert College.
- 1998, Obtained an A symbol on Network Systems and Mathematics at Vaal.
Leadership Experience
- Treasurer, AmaCentral Social Club, 07/2013 - Present, Managed to grow and double the club's account from R20,000 every year by the same margin. Active in bringing in new ideas for fundraising and cutting down costs while maintaining a clean audit on members' premiums. Played a major role in organizing meetings and events for the club.
- Deputy Chairman, Vimapath (PTY) LTD, Committee of Social Clubs that does Investments.
- Team Captain, 10 - 20 years, Led community groups while growing up playing soccer.
Timeline
Senior Support Engineer
Thirdstream
05.2022 - Current
ICT Manager
The Mvula Trust
01.2020 - 04.2023
Enterprise Development - New Venture Creation NQF Level 4 - Entrepreneurship Skills, Communication Skills, Business Management, Marketing Management, Leadership Management, Mathematical Principles, Financial Management
Aria Technology and MSV Wealth Management
06.2016 - 07.2017
Manager and IT Support Consultant
Star ITConsultancy
08.2015 - 01.2020
IT Support Consultant
DSE Solutions and Projects
04.2011 - 08.2015
IT Consultant
Nashua Connect
06.2009 - 04.2011
IT Server Specialist
Clover SA
12.2008 - 06.2009
Project Management Certificate - Project management courses
Cape Penisulan Technikon
01.2008 - 12.2008
MCSE 2000 Certified as MCP(Microsoft Certified Professional) - Completed 5 MCSE 2000 Exams Computer Management, Network Management and Active Directory
Bytes Technology
01.2002 - 01.2004
Network Technician and Network Administrator
Reutech Radar Systems and Reunert Defense Logistics
11.2001 - 11.2008
Computer Systems National Diploma - Software Engineering, Database Principles (Clarion), Operating Systems(lLINUX), Microprocessor(A+), Logic Designs(A+), Design Project Network Systems(1-2), Digital Systems(1-3), Programming(1-3 PASCAL, DELPHI, CLARION, VISUAL BASICS), Mathematics(1-4), Electrical Engineering(1-3), Electronics(1-3), Communication Skills, Entrepreneurship Skills
Vaal Triangle Technikon
01.1998 - 12.2000
Matric - Zulu, English, Afrikaans, Mathematics, Physical Science, Biology, Biblical Studies
H. B Nyathi Secondary School
01.1996 - 12.1996