Summary
Overview
Work History
Education
Skills
Timeline
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Roxanne Fredericks

Experienced Team Leader
Robertsham, Johannesburg South

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience
2
2
Languages

Work History

New Business Development Consultant

XL Travel Management
10.2023 - 03.2024
  • Leveraged CRM software tools effectively for efficient prospect management, leading to better organization and follow-up capabilities.
  • Organized networking events and industry conferences to increase brand visibility and attract potential clients.
  • Managed a pipeline of prospects, consistently meeting or exceeding quarterly sales targets.
  • Monitored industry trends and competitor activities to identify potential threats and opportunities, adjusting strategies accordingly.

Travel Administrator

Wings Travel Management
05.2023 - 09.2023
  • Implemented a traveler tracking system to monitor employee safety during trips and provide real-time updates on potential disruptions or emergencies.
  • Collaborated with other departments to ensure all necessary documentation was completed accurately and on time for employees traveling overseas.
  • Promoted awareness of available tools within the company related to travel management, such as online booking platforms and expense reporting systems.
  • Maintained detailed records of all travel expenses, streamlining reimbursement processes for employees.

Regional Flight Attendant

Mango Airlines
03.2013 - 10.2021
  • Supported fellow crew members in managing challenging situations involving unruly or intoxicated passengers, maintaining order within the cabin area.
  • Improved passenger loyalty through personalized attention, anticipating needs and exceeding expectations throughout each flight.
  • Reduced customer complaints by promptly resolving issues and escalating concerns to appropriate team members.
  • Demonstrated cultural sensitivity when interacting with diverse clientele from various regions around the globe.

Collections Team Leader

Woolworths Financial Services Call Centre
01.2005 - 02.2011
  • Optimized resource allocation based on individual collectors' strengths and abilities, maximizing their contributions to the team's overall performance.
  • Enhanced customer satisfaction by training team members in effective communication and negotiation techniques.
  • One-on-one performance management and coaching.
  • Inbound and outbound call quality assessment.
  • Weekly team productivity reporting and presentations.
  • Promoted a positive work environment by actively addressing conflicts and providing constructive feedback.

Education

No Degree - Supervisory Management

Pure Innovation
Cape Town
04.2001 -

High School Diploma -

Boston House College
Cape Town, South Africa
04.2001 -

Skills

Relationship Management

CRM Management

Client acquisition

Staff Training

Lead Development

Teamwork and Collaboration

Customer Service

Time Management

Problem-solving abilities

Excellent Communication

Client Relationship Management

Timeline

New Business Development Consultant

XL Travel Management
10.2023 - 03.2024

Travel Administrator

Wings Travel Management
05.2023 - 09.2023

Regional Flight Attendant

Mango Airlines
03.2013 - 10.2021

Collections Team Leader

Woolworths Financial Services Call Centre
01.2005 - 02.2011

No Degree - Supervisory Management

Pure Innovation
04.2001 -

High School Diploma -

Boston House College
04.2001 -

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Roxanne Fredericks Experienced Team Leader