Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Roshan Boyrajee

Port Louis,Mauritius

Summary

Highly motivated and results-driven Lead – IT Cards & Payments professional with over 5 years of experience in banking and IT. Proven expertise in managing large-scale IT projects, cross-country team leadership, payment system integration (ISO8583, SmartVista), and ensuring Visa/MasterCard certification compliance. Known for driving digital transformation, reducing system declines, and aligning IT initiatives with business strategy.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Lead – IT Cards & Payments

First Capital Shared Services Ltd
, Mauritius
04.2025 - Current
  • Lead the upgrade of SmartVista Backoffice to version 2 for Issuing and Acquiring Teams.
  • Executed rollout of POS solutions across Zambia, Botswana, Malawi, and Zimbabwe.
  • Managed Visa and MasterCard acquiring and issuing certifications across multiple regions.
  • Developed policies for fraud monitoring, PCI DSS compliance, and card security protocols.
  • Delivered executive reports on KPIs, budgets, and project milestones to senior management.
  • Collaborated with vendors and fintechs to implement innovative payment solutions like SoftPOS and QR payments.

Senior IT Cards & Payments

First Capital Shared Services Ltd
Ebene, Mauritius
04.2023 - 03.2025
  • Implement IT projects involving debit, mobile, VBV, wallet integration, and Ecommerce.
  • Liaise with banks, card associations (VISA and MasterCard), and vendors for smooth project execution.
  • Manage and oversee the rollout of over 4,000 POS devices and 300+ SoftPOS in Malawi.
  • Provide training for internal and external stakeholders on new systems and processes.
  • Translate the bank's digital strategy into actionable IT project deliverables.
  • Lead and manage the Bank Issuing and Acquiring teams, ensuring project goals are met.

IT Cards & Payments Officer

First Capital Shared Services Ltd
Ebene, Mauritius
04.2022 - 03.2023
  • Assist with project implementation and migration activities.
  • Configuration of Card Products.
  • Automate tasks.
  • Train support staff on Card Management System.
  • Technical point of contact for Card Personalization Bureau.
  • Manage VISA Acquiring certifications of POS in Malawi/Botswana/Zambia and Zimbabwe.
  • Manage MasterCard Acquiring certifications of POS in Malawi/Botswana/Zambia and Zimbabwe.
  • Manage rollout of POS in Malawi/Botswana/Zambia and Zimbabwe.
  • Manage SoftPOS VISA Acquiring certifications for Malawi/Botswana/Zambia and Zimbabwe.
  • Manage SoftPOS Mastercard Acquiring certifications for Malawi/Botswana/Zambia and Zimbabwe.

IT Technical Assistant - Switch

First Capital Shared Services Ltd
Ebene, Mauritius
09.2019 - 03.2022
  • Assist in the stabilization of SmartVista existing features.
  • Improve customer experience on cards transactions by reducing system related declines.
  • Assist in the running of EOD and issues pertaining to EOD.
  • Track and monitor active ESMs.
  • Monitor transactions following rollout of MasterCard ATM Acquiring in Malawi.
  • Configuration of fraud rules and Card Products.
  • Document processes pertaining to all FCB Banking Countries.
  • Assist in the rollout of VISA ATM Acquiring in Zambia.
  • Monitoring replication of SmartVista App and DB services in Malawi DC.
  • Monitor ATM uptime.
  • Monitor card inventory.
  • Monitor access management on SmartVista by sharing timely report on active users.
  • Prepare training materials for staffs on Cards and SmartVista across the group.
  • Ensure compliance to regulatory norms, audit standards and policies.

Education

MSc Enterprise Security & Digital Forensics - Cyber Security

University of Technology
11.2023 -

Bachelor of Science - Information Technology

University of Technology
11-2021

L5 Diploma in Business Information & Technology - Information Technology, Mauritius

SNIT Business School
10-2019

ABE Level 5 Diploma in Business Management & Human - Business Management

SNIT Business School
03.2024 -

Skills

  • Payment Card Processing ISO8583 PCI DSS
  • Project Management (Agile/Scrum) Data-Driven Decision Making
  • Visa & MasterCard Acquiring/Issuing Certifications
  • Team Leadership & Training Stakeholder Engagement
  • Technical Support & Troubleshooting
  • Regulatory Compliance & Audit Standards

Accomplishments

Managed rollout of 4,500+ POS devices across multiple regions.

Key contributor to SoftPOS expansion in Malawi, Zambia, Botswana, with Zimbabwe rollout planned for 2025.

Achieved a 99%+ approval rate by reducing system-related declines.

PLC Alumni, Class of 2024.

Certification

  • Visa Consumer Card Products
  • Credit Card - Sales Management Techniques
  • Fundamentals of Visa Debit Cards
  • Credit Knowledge Builder
  • Credit Card - Sales Management Techniques
  • Anti-Money Laundering (AML) (Global)

Languages

English
French

Timeline

Lead – IT Cards & Payments

First Capital Shared Services Ltd
04.2025 - Current

ABE Level 5 Diploma in Business Management & Human - Business Management

SNIT Business School
03.2024 -

MSc Enterprise Security & Digital Forensics - Cyber Security

University of Technology
11.2023 -

Senior IT Cards & Payments

First Capital Shared Services Ltd
04.2023 - 03.2025

IT Cards & Payments Officer

First Capital Shared Services Ltd
04.2022 - 03.2023

IT Technical Assistant - Switch

First Capital Shared Services Ltd
09.2019 - 03.2022

Bachelor of Science - Information Technology

University of Technology

L5 Diploma in Business Information & Technology - Information Technology, Mauritius

SNIT Business School

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Roshan Boyrajee