Roselynn Naidoo
Johannesburg
Summary
A Cross Functional Accomplished Transformation Portfolio Management Professional with further and vast experience and capabilities in Business Process modelling, Business Development, Strategy, Change Management, Structuring/building and managing Agile PMO's, Retail (Pharmacy & Commerce), Laboratory (International & National) Programme Management, Marketing and Cross Border Business Expansion. At the helm of the Avon International TMEA & SA Portfolio Management Office, I provide Regional Transformation leadership, aligning Best Practice to Business, partnering with GM's and Executive Leadership to Structure, Manage, Initiate & Execute both commercial growth priorities and market strategies.
I am a strategic, collaborative, and outcome-focused individual that is proactive and extremely flexible with a “can do attitude”. I thrive on actioning ideas, driving problem solving and embracing change. I believe in self - motivation which drives my passion for business success and career satisfaction. Challenges are what I seek, passion is what I put in and success is what I deliver.
Overview
19
19
years of professional experience
Work History
Head of Regional Portfolio Management
Avon International
07.2019 - Current
- Head of the Avon International Regional Portfolio. Spearheading the end-to-end Portfolio management, execution and strategic delivery for Turkey, Morocco, Middle East, Africa and South Africa
- Drive, support ideation, initiate and execute Organisational Growth Plans and Strategic Objectives to unlock growth and support healthy ROI’s.
- Drive and Implement latest methodologies and frameworks enabling Organisational Strategy Execution and Growth Plan Enablement’s for Business, IT and Digital Portfolio’s.
- Driving Results and Value Delivery to ensure continuous improvement and successful change management.
- Subject Matter Expert for PMBOK/PRINCE2/Agile/Scrum, Programme/Portfolio Management, Change Management, Capability Building, Strategic Execution, Commercial Growth Plan Structures, Frameworks and Governance Leadership.
- A Key Stakeholder Management Champion enabling partnerships with GMs, Executive Leadership. Senior Managers , Global Snr Leadership and International Business Partners to provide, PMO expertise, capability building, transparency, oversight, portfolio delivery and knowledge sharing.
- Managing all TMEA and SA PM’s (x 8), Business Leads (+- 14) and Snr Project Resources including International Resources. (+-20 per project/programme)
- Ensuring Regional and International GMs and Snr Executive Leadership are aligned to change, key deliverables, risks, KPI targets and strategic implementations timeously.
- Facilitating, Ideating and Partnering with Market GMs and Snr Executive Leadership to drive ideation towards robust business growth.
- Facilitating, driving and Partnering with Director of Sales and Executive Leadership team to implement continuous improvements with also the benefit of stringent PMO frameworks and structures to resolve vast amounts of Customer, Representative and Sales Leaders Issues to empower and provide efficient field support and quality services.
- Supporting and Leading as per Organisation Vision and Goals: Digital, Retail, Ecommerce and IT Project Portfolio.
- Currently spearheading and leading the New Market Entry, South African Customs Union Countries Cross Border Programme.
- Driving and leading the International Avon Growth Programme.
- Spearheaded the end-to-end execution of the New Product Innovation Marketing Programme
- Manages continuous improvement within the Results Management Platform
- Cost and Benefit Tracking (ROI)
- Drives Stencil Growth by supporting and leading Regional Sales Managers with initiatives that bring in revenue and volume.
- Managing and Directing with Programme Leadership expertise to driving the Brands Turnaround Execution.
- Resource, Capability and Capacity Management
- Ranks and prioritizes both IT and Business programs and projects
- Strong Business Acumen, writing and leading Business Case Developments, BRD’s, IFR’s.
- Manages and owns the quarterly project audits process, ensuring Governance is maintained always.
- Approves the project plans and ensures all mandates are signed off prior to any Project Manager initiating a project.
- Chairs Steercoms, owns and manages the Project Control Board Meetings which consists of a Board of Executive Directors and the TMEA VP General Manager.
- Ensures that the Post Implementation Reviews of all projects are done within 2 months of execution presenting lessons learnt and best practise governance for future projects within the IT/Business strategic portfolio.
- Successful Project Execution and Management
- I have successfully delivered the following programmes and projects:
- Entire Organisation:
- Retail Channel Franchises & Drug Stores – Initiated a Retail Channel to the Direct Selling Organisation. Providing Direct Selling Reps the opportunity to buy into an Retail entrepreneurial platform to further boost their profitability.
- IBP – Integrated Business Planning Process: Strategic deployment of the new change management process to enable delivery of best results, both top and bottom lines, through the decisions of the right people in the right place at the right time
- Country Brand Turnarounds – Programme management of the Turnaround Programme relating to reigniting and redefining the Markets Brands.
- Spain Relocation Programme – Relocating the entire Spain Distributor Market to our Turkey Lead Market.
- Nimbus Global System Change leadership – Migrating Servers around the Globe to new home.
- Aurora Change Management– New Avon Digital/IT enabled management platform for Reps and Business
- SACU/SADC Africa Expansion: Successfully led and managed the Cross Border Export Models Into African countries to provide service and product offering within these countries.(Lesotho, Swaziland, Botswana, Zambia, Mozambique)
- Distribution Branch Optimisation including, IT configurations for check weight systems, Volume diverts, increase storage capacity to optimise inventory holding, facilities upgrade, equipment and IT enhancement and integration
- Last Mile Service Delivery Options, IT development on all Batch Scheduling, volume divert setup, vendor/courier system integration, IT Configuration and setup of all national delivery collection point and new service delivery options in consumer sites i.e., express delivery and standard delivery.
- Network & Transport Optimisation. Distribution improvement of existing capabilities driving efficiencies and effectiveness. Click to Deliver improvements and 24 hr delivery capabilities.
- Commercial and IT Platforms:
- Retail: Omnichannel Expansion: Managed and executed the first Avon SA Retail Franchise stores in South Africa. Successfully expanded into SAs Clicks Retail Outlets and in Pre- Initiation processes with Dischem
- New Market Entry – Africa Expansion. The end-to-end delivery of market entry into four African countries. This includes leading the IT development, Testing and Execution of support systems (logistics, invoicing, collections, orders and sales support)
- My Avon Store – New Ecommerce Platform deployment Direct delivery to consumer. The project management of setting up a new IT platform and customer or user interface with an Agile Approach to systems upgrades and new consumer platform implementation.
- Banking Automation – System optimisation of additional banking services for improved customer satisfaction. Project managed the IT development for real time banking.
- Project Reach – Optimisation of customer reach through optimised distribution of project brochures. IT development with regard to the automatic billing process of brochures per representative.
- Large Scale Consumer Reach (Recruitment Evolution) – Project managed the end-to-end delivery of consumer reach project from media strategy execution through to integration of technologies such as virtual robotic and IT systems. Programme oversight and coordination of a multi-market expansion, including regulatory requirements, aligning and co-ordinating custom system configurations to expand without the need for significant capital investment.
Senior Business Programme/Projects Manager
Avon Justine South Africa
06.2015 - 07.2019
- Acting Head of the PMO. Spearheading the end-to-end execution of the Sub-Saharan Africa Strategic Growth Programme Portfolio and Business Portfolio. Leads for execution of all company commercial strategies, and an expert that trains and leads project managers, functional managers, and associates within the project/programme portfolio
Wellness Institution Construction and Renovation Project Manager
Togalabs
01.2014 - 01.2015
- Wellness Institute construction and refurbishment – Full Life Cycle of construction and renovation of three storey medical building and operationally equipping and resourcing.
- Management of 15 resources and 14 Key Stakeholders.
- Project managing the construction and renovations of a new Medical Wellness Facility which involves: Operational and Construction Project Management.
- Management Reporting to Key Stakeholders and Board Members.
- Managing all contractors and work schedules.
- Management of the day to day liaison of tenants, new clients and project build teams.
Insurance Operations Manager
Togalabs
01.2013 - 01.2015
- Insurance Department – Client Service Management/Contact Centre (Insurance Institutes to support Laboratory Services)
- Managing 20 staff members
- Management of 22 travelling Nurses
- Management of all Insurance Admin and Operations Workflow and processes.
- Complete life- cycle of new Insurance business development
- Togalabs - Wellness Institution Construction and Renovation Project
- 2014-2015
- Wellness Institute construction and refurbishment – Full Life Cycle of construction and renovation of three storey medical building and operationally equipping and resourcing. Management of 15 resources and 14 Key Stakeholders
- Project managing the construction and renovations of a new Medical Wellness Facility which involves: Operational and Construction Project Management
- Management Reporting to Key Stakeholders and Board Members
- Managing all contractors and work schedules
- Management of the day to day liaison of tenants, new clients and project build teams.
Project Manager
Togalabs
01.2006 - 01.2013
- Project Management of the I H S Laboratory Construction Project. (PEPFAR NGO FUNDED By USA) – Implementation of 9 laboratories in resource poor regions of South Africa.
- Conversion of Large Shipping Containers into fully fledged Laboratories, managing and equipping them both operationally and infrastructurally from end to end.
Education
Portfolio Management Professional -
Simpliaxis
11.2024
Scaled Agile with SCRUM - undefined
Agile & Scrum International Institute
02.2023
APMG Change Management - Certified Practitioner Qualification - undefined
APMG International
10.2021
APMG Change Management Foundation- Certified Change Manager - undefined
APMG International
10.2021
Master’s Degree Programme/Portfolio Management - undefined
Cranefield
03.2021
Agile Transformation & Scaled Agile - undefined
ICAN Consultancy Online
12.2019
Postgraduate Degree- Programme/Portfolio Management - undefined
Cranefield
11.2018
Advanced Project Management Diploma - undefined
Cranefield
10.2017
MDP - Management Development Programme - Business Management
Henley Business School
Sandton, JHB10.2015
Business Management Diploma - undefined
UNISA SBL - University of South Africa
Pretoria, Gauteng11.2012
Advanced IT Project Management - undefined
University of Johannesburg
11.2010
Skills
- Strong interpersonal and communication skills
- Excellent influencing and negotiating skills
- Strategic and operational planning skills
- Conflict resolution
- Situational adaptability
- Time management
- Information seeking
- Research
- Problem solving
- Risk Assessment
- Project management
- Listening skills
- Confidentiality
- Culturally sensitive
- Self-development orientation
- Computer literacy
- Strategy Development & Execution
- MS Office Suite
- Agile
- Scrum
- JIRA
- MS Projects
- Expert leader and Trainer
- Change Management
- Business Finance Acumen
- Persuasion
- Assertiveness
- Relationship Building
- Stakeholder Management
- Regulatory and Compliance alignment
- Vendor Management
- Strong Business Acumen
- Operations Management
- Project/Programme Portfolio Management
- Continuous Improvement
- Results Management Processes
- Change Management Practitioner
- Insurance Operations
- Business Processes and Structuring
Languages
English
Afrikaans
References
- Ilse du Toit, Executive Director, Philip Morris International, +41 79 933 72 65
- Lineo Lehobo, Director, Avon Justine SA, 073 382 2120
Timeline
Head of Regional Portfolio Management
Avon International
07.2019 - Current
Senior Business Programme/Projects Manager
Avon Justine South Africa
06.2015 - 07.2019
Wellness Institution Construction and Renovation Project Manager
Togalabs
01.2014 - 01.2015
Insurance Operations Manager
Togalabs
01.2013 - 01.2015
Project Manager
Togalabs
01.2006 - 01.2013
Scaled Agile with SCRUM - undefined
Agile & Scrum International Institute
APMG Change Management - Certified Practitioner Qualification - undefined
APMG International
APMG Change Management Foundation- Certified Change Manager - undefined
APMG International
Master’s Degree Programme/Portfolio Management - undefined
Cranefield
Agile Transformation & Scaled Agile - undefined
ICAN Consultancy Online
Postgraduate Degree- Programme/Portfolio Management - undefined
Cranefield
Advanced Project Management Diploma - undefined
Cranefield
MDP - Management Development Programme - Business Management
Henley Business School
Business Management Diploma - undefined
UNISA SBL - University of South Africa
Advanced IT Project Management - undefined
University of Johannesburg
Portfolio Management Professional -
Simpliaxis
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