Summary
Overview
Work History
Education
Skills
Reading, exercise
Timeline
Generic
Roseline Lindiwe Kole

Roseline Lindiwe Kole

Data Analysist
Johannesburg

Summary

Dynamic professional with extensive experience at Skynet Worldwide Express, excelling in administrative support and data entry. Proven ability to enhance office organization and maintain data accuracy, ensuring compliance and confidentiality. Recognized for exceptional multitasking and customer service skills, effectively resolving complex issues and improving client satisfaction.

Overview

15
15
years of professional experience

Work History

Pod Cleck

Skynet Worldwide Express
01.2022 - 01.2024
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Data Entry Clerk

Skynet Worldwide Express
07.2009 - 09.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

Call Center Representative

Skynet Worldwide Express
03.2022 - 06.2023
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

GED -

Benoni Educational College
Benoni, South Africa
04.2001 -

Skills

Administrative support

Reading, exercise

i read books to increase my knowledge around me . Reading about the work I do and gain more skills

Timeline

Call Center Representative

Skynet Worldwide Express
03.2022 - 06.2023

Pod Cleck

Skynet Worldwide Express
01.2022 - 01.2024

Data Entry Clerk

Skynet Worldwide Express
07.2009 - 09.2023

GED -

Benoni Educational College
04.2001 -

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Roseline Lindiwe KoleData Analysist