Sinikiwe Nikki Dube
Retail Manager
Johannesburg
Summary
I am an enthusiastic, self-motivated and conscious person, always willing to get involved. Through my experience, I have learnt how to engage in action orientated behaviour. I am well organised, highly motivated to accept responsibility. I am also creative and easy going. I operate with a high level of integrity. My open-minded and friendly personality allows me to relate well to people. I can co-ordinate activities, resources, people and time.
Overview
18
18
years of professional experience
Work History
Orders Cleck
Whatnot Natural Fabrics
Johannesburg
04.2023 - Current
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Interacted with customers by phone, email, or in-person to provide information.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Store Manager
Crick Group
Sandton
09.2018 - 11.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
Footgear
01.2015 - 06.2018
Brand Ambassador
Earth Child Clothing
01.2013 - 05.2015
Assistant Manager
Nike Stores
08.2011 - 08.2013
Store Manager
Cross Trainer
01.2007 - 01.2011
Education
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Dikili High School
Skills
Stocking and replenishing
Mail processing
Cash Handling
Bookkeeping
Telephone etiquette
Cash Management
File and database management
Sales expertise
Administrative support
Health
Excellent
Criminalrecord
None
Driverslicence
Code 10
Preferredlanguage
English
Personal Information
- Date of Birth: 04/19/78
- Gender: Female
- Nationality: South African
- Marital Status: Single
Timeline
Orders Cleck
Whatnot Natural Fabrics
04.2023 - Current
Store Manager
Crick Group
09.2018 - 11.2022
Store Manager
Footgear
01.2015 - 06.2018
Brand Ambassador
Earth Child Clothing
01.2013 - 05.2015
Assistant Manager
Nike Stores
08.2011 - 08.2013
Store Manager
Cross Trainer
01.2007 - 01.2011
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Dikili High School