ROSEAN NDOKWENI
Pietermaritzburg
Overview
4
4
years of professional experience
Work History
Call Center Agent
AB Insurance Broker
Pietermaritzburg
05.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
Volunteer Cleaner (Part time)
Dr. Moosas Surgery
Pietermaritzburg
04.2019 - 06.2020
- Cleans floors and rooms
- Including dust mopping, damp mopping, sweeping, vacuuming, dusting, picking up larger objects off the floor, and spot cleaning glass and windows
- Cleans restrooms, including restocking dispensers, emptying trash, cleaning and sanitizing fixtures, cleaning mirrors, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets and urinals
- Vacuums, empties trash, and replaces liners
- Sets up, stocks, and maintains cleaning equipment and supplies
- Monitors and maintains sanitation and organization of assigned areas
- Transports dirty linens to correct area to be cleaned and restocks areas with clean linens
- Assists other departments when needed to ensure optimum service to guests.
Receptionist (Part time)
RivLive Community Centre
03.2018 - 03.2019
- Greet clients and visitors with a positive, helpful attitude
- Assisting clients in finding their way around the center
- Announcing clients as necessary
- Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs
- Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans
- Preparing meeting and training rooms
- Answering phones in a professional manner, and routing calls as necessary
- Performing ad-hoc administrative duties
- Sorting & distributing mail and scheduling appointments
- Anticipate the needs of others in order to ensure their positive experience.
Education
Senior Certificate - undefined
Eastwood Secondary School
Skills
Good time management skills and the ability to work efficiently and meet tight deadlinesWell organized with a sense of urgencyGood customer service driven with outstanding listening skillsAbility to work independently and within a consultative teamwork environmentStrong analytical and problem-solving skillsAbility to work with discretion and maintain confidentialityProficient in the use of computers including Microsoft Office (MS Excel, MS Outlook, MS Word, PowerPoint, Access)Ability to concentrate for lengthy periods and perform accurately with adequate speed
Documentation and reporting
Telemarketing expertise
Call center operations
Sales expertise
Accomplishments
- Bronze Standard - The Duke of Edinburgh's International Award, 2019.
- Home Based Care- Thandisizwe Training Services CC,2018.
- Basic Computer Course Certificate (End-User Computing) - Msunduzi Municipal Library Services, 2018.
References
- Dr. Paul Moosa, Dr. Moosas Surgery, Director, 073 535 2338
- P.S Micheal, RivLive Community Centre, Supervisor, 074 027 2396
- M.B Zuma, AB Insurance Brokers, Supervisor, 083 383 5837
Timeline
Call Center Agent
AB Insurance Broker
05.2021 - 05.2022
Volunteer Cleaner (Part time)
Dr. Moosas Surgery
04.2019 - 06.2020
Receptionist (Part time)
RivLive Community Centre
03.2018 - 03.2019
Senior Certificate - undefined
Eastwood Secondary School