Romy Ndlovu
Administrator
Johannesburg,GP
Summary
I am a collaborative, hard working individual with proven success building patient rapport and preserving data integrity. Smart, reliable and possessing efficient administrative skills. Very good with working with people or working alone. Flexible and adaptable, I know this because when I go into a new environment I am able to adjust easily. Ambitious and highly motivated surpasses demanding objectives and achieves or exceeds set goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Verification Clerk
Le Morgan Direct Marketing
Johannesburg, Gauteng
10.2020 - 05.2022
- Facilitated timely verification of field sales.
- Liaised between clients and agents, updating accounts, and collecting necessary information.
- Maintained efficient processing and documentation of new sales.
- Coordinated payments, collecting, and organizing supporting documentation.
- Processed new sales, verifying data and documentation prior to submitting for approval or review.
- Ran data on credit applications, including names, addresses, and income.
- Communicated effectively with staff members of operations, finance and clinical departments.
Sales Consultant
Edge Field Marketing
Johannesburg, Gauteng
06.2021 - 11.2021
- Exceeded sales objectives to capture new leads and customers.
- Improved existing account profitability by reviewing opportunities and building strong connections
- Checked client organization and agreements with company priorities through automating content management systems.
- Overcame objections with successful product demonstrations and persuasive communication skills.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Call Center Consultant (Inbound and Outbound)
Next Engage
Johannesburg, Gauteng
04.2016 - 06.2019
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Drove operational improvements which resulted in savings and improved profit margins.
- Handled approximately 70-120 calls per day to address customer inquiries and concerns.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
- Identifying and escalating priority issues to appropriate departments
Education
High School Diploma -
Northview High School
Balfour Park 01.2011 - 12.2015
Skills
Documentation abilities
Analytical and Critical Thinking
Training and Development
Excellent administrative abilities
Data integrity
Flexible and Adaptable
Reading
Enjoy reading self development material because I believe to be get where you want to be in life you got to build/work on yourself first.
I enjoy reading Romantic Novels, I am a hopeless romantic. Some of the materials/novels I have read are: The Power Of Now, The Secret, 50 Shades of Gray and The Notebook.
Timeline
Sales Consultant
Edge Field Marketing
06.2021 - 11.2021
Verification Clerk
Le Morgan Direct Marketing
10.2020 - 05.2022
Call Center Consultant (Inbound and Outbound)
Next Engage
04.2016 - 06.2019
High School Diploma -
Northview High School
01.2011 - 12.2015