Rofina Langa
Johannesburg
Summary
Dedicated and customer-focused professional with experience in hospitality and client-facing service environments. Intermediate skills in Google Sheets for data entry, reporting, and organization. Strong communication skills, problem-solving ability, and experience assisting customers in fast-paced environments. Seeking a customer service role where strong interpersonal and administrative skills can support customer satisfaction and business goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call center agent
JT call center
Johannesburg
04.2025 - 01.2026
- Verifying and updating customers information.
- Maintained accuracy in capturing client records on the CRM system and provided weekly reports to the marketing team, influencing campaign strategies.
- Analyzed customer feedback to improve service delivery.
Banquet Attendant
CSG Resourcing
Rosebank
07.2024 - 02.2025
- Delivered food & beverage service to guests at high-end corporate/private events.
- Maintained 95%+ guest satisfaction, ensuring top-tier service in formal settings.
- Supported multi-course meal service and special dietary needs (including vegan, halal, kosher).
- Worked with international teams and served guests from 10+ countries.
Call Centre Agent
Italk
03.2024 - 06.2024
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Remained calm under pressure to handle customer complaints and solve problems.
- Followed up customer calls with further information or instructions when necessary.
- Made high volume of sales calls per day exceeding company outbound call targets.
Waitress
Thesis Open cafe
11.2023 - 03.2024
- Provided daily service to 120+ customers, ensuring timely, friendly, and accurate order handling.
- Boosted average order value by 15% through product knowledge and upselling.
- Achieved 100% compliance in hygiene & food handling audits.
Education
Mechanical Engineering - N1 Fitting and Machining, N2 Fitting and Machining, N3 Mechanotechnology, N4 Mechanotechnics
Western Tvet College
01-2023
High School Diploma -
Progress Comprehensive high school
01-2018
Skills
- Teamwork
- Culture Awareness
- Effective Communication
- MS Word
- Basic Excel
- Customer Service Support
- Complaint Resolution
- Data Entry
- Multitasking
- Attention to Detail
- Remote Communication Tools
- Google Sheets
Certification
- First Aid Certificate, NOSA College
- Food Safety Certificate, Unilever Networking Academy
- Wine Level 1, Wines of South Africa
- Google Analytics 4 (GA4)
- Google Ads Fundamentals
Languages
English
Advanced
C1
Xitsonga
Proficient
C2
German (Basic)
Elementary
A2
Zulu
Upper Intermediate
B2
Portuguese
Elementary
A2
Timeline
Call center agent
JT call center
04.2025 - 01.2026
Banquet Attendant
CSG Resourcing
07.2024 - 02.2025
Call Centre Agent
Italk
03.2024 - 06.2024
Waitress
Thesis Open cafe
11.2023 - 03.2024
Mechanical Engineering - N1 Fitting and Machining, N2 Fitting and Machining, N3 Mechanotechnology, N4 Mechanotechnics
Western Tvet College
High School Diploma -
Progress Comprehensive high school