Lonwabo Njajula
Call Centre Agent
Amalinda
Summary
Dedicated and detail-oriented professional with over three years of experience as a Call Centre Agent, excelling in customer service, conflict resolution, and data management. Proficient in Microsoft Office and CRM systems, with strong communication skills and a proven ability to meet performance targets. Adept at multitasking in fast-paced environments, I bring a commitment to accuracy and client satisfaction to every role.
Overview
8
8
years of professional experience
3
3
Certifications
1
1
Language
Work History
Call Center Agent
Profile Personnel
01.2023 - Current
- Main Responsibilities: Handle inbound and outbound customer inquiries with professionalism, resolve complaints efficiently using CRM software, update client records accurately, and collaborate with team to meet service level targets.
Sales Agent
Premier Homes SA
11.2021 - 06.2022
- Main Responsibilities: Consulted with clients to understand their housing needs, presented property options tailored to client preferences, negotiated sales terms to close deals, and maintained detailed records of transactions for reporting.
- Reason for Leaving: Contract ended
Educational Assistant
Kwenzura Primary School
- 04.2021
- Main Responsibilities: Captured student data accurately into school databases, supervised pupils during class and recess, graded assignments with attention to detail, and maintained organized filing systems to support administrative efficiency.
- Reasons for Living: 5-month contract
African Contact Centre
Piwe Qangule
10.2020 - 12.2020
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Call Centre Agent
DMC (Debt Management)
09.2018 - 12.2019
- Main Responsibilities: Contacted clients to negotiate payment plans for outstanding debts, provided empathetic customer service to address inquiries, updated client records in CRM systems, and met daily collection targets through effective communication.
- Reason for Leaving: High possible relocation
Educational Assistant
Park Side Primary School
06.2018 - 09.2018
- Main Responsibilities: Assisted teachers with grading assignments, monitored students during activities to ensure safety, maintained accurate records of student performance, and organized filing systems for efficient classroom operations.
- Reason for Leaving: Obtained a new job
Education
Matriculation -
Hudson Park High School
01.2012
High School Diploma -
Nelson Mandela University
Port Elizabeth 04.2001 -
Skills
Communication Skills
Computer Literacy
Microsoft Office
Customer Service
Multi-tasking
Teamwork
Time Management
Technical Proficiency
Effective and efficient admin skills
Certification
Business Management Training Certificate
Timeline
Call Center Agent
Profile Personnel
01.2023 - Current
Sales Agent
Premier Homes SA
11.2021 - 06.2022
African Contact Centre
Piwe Qangule
10.2020 - 12.2020
Call Centre Agent
DMC (Debt Management)
09.2018 - 12.2019
Educational Assistant
Park Side Primary School
06.2018 - 09.2018
High School Diploma -
Nelson Mandela University
04.2001 -
Educational Assistant
Kwenzura Primary School
- 04.2021
Matriculation -
Hudson Park High School
Gym fanatic
I am a firm believer in a healthy lifestyle in order to carry out tasks efficiently and effectively, thus gym becomes that safe space that guarantees a fresh mind and body.